Exclusive Webinar

Direct Routing With a Difference in Microsoft Teams

 

Wavenet have partnered with Core to offer full telephony capabilities for Microsoft Teams as part of your journey towards a modern workplace.

We join Core in the final episode of their webinar series. Mike Korkidakis, Microsoft Teams telephony specialist and EMEAA Channel Manager at Wavenet, take a deep dive into the call features and functionality of TeamsLink for Microsoft Teams.

In this practical demonstration, Mike highlights how you can enhance your Microsoft Teams experience with the TeamsLink platform for both end-users and from a technical set-up perspective. You’ll learn about:

  • Voice/video calls and Screen Sharing
  • Multi-layered visual call routing and IVR
  • Contact Centre functionality
  • Skill-based routing and Smart Agent Selection
  • CRM Integration
  • Call recording
  • Advanced PowerBI Reporting

Mike discusses how you can achieve an effective deployment or migration to Microsoft Teams, ensuring you avoid Teams sprawl, promote user adoption and what training and resources are available. 

 

Meet the Speakers

 
Meet the Speakers Image Wavenet Core Webinar April 2020

 

Register below for access to the webinar

Exclusive Webinar

Direct Routing With a Difference in Microsoft Teams

 

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