The TeamsLink Webisode series covers everything our Partners need to know about TeamsLink. Each episode will explore different topics including developmental updates, product integrations, showcase demos and sales enablement guidance.
This episode will be led by Head of Distribution and TeamsLink product expert Mike Korkidakis. Mike will welcome guest experts and solution architects to showcase complimentary platforms and the possibilities available to tailor bespoke TeamsLink packages for your customers.
Watch below, or keep scrolling to meet the speakers and see the full agenda.
Meet The Speakers
Mike Korkidakis
Head of Distribution
Wavenet
Jonathan Harris
Channel Account Manager
Wavenet
Steve Busst
Lead TeamsLink Developer
Wavenet
Derrick Sawyer
Country Manager
RealWear
Adam Freeman
Senior Alliances Director
Dubber
Stuart Collins
Channel Success Director
Puzzel
Agenda
This session runs for approx. 90 minutes, you can ask any questions at the bottom of this page and your Account Manager or one of our team will get back to you.
TeamsLink Live Demo
15 mins, led by Mike Korkidakis
Comparison of TeamsLink vs Microsoft direct
The TeamsLink portal including call routes, smart agent selection, call queues and more
Agent and supervisor dashboards, and wallboards
Live PowerBI Reporting
15 mins, led by Steve Busst
Delivery time of the API
Reports and enhanced features of the templates
What is being developed
Compliant Call Recording
10 mins, led by Adam Freeman
Sentiment analysis
Key features of Dubber including transcription and action tracker
WFM and Statistics
Full omni-channel contact centre
15 mins, led by Stuart Collins
Highlights of platform possibilities
Microsoft Teams integration
The connection between contact centres and the back office
Inbound Geographical Routing
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10 mins, led by Jon Harris
How geographical routing works
Integration with TeamsLink
Benefits and use cases
Hands free wearable headsets by RealWear
10 mins, led by Derrick Sawyer
What is it and how does it work?
The benefits and use cases
Live demo of basic functions and Microsoft Teams integration
Positioning TeamsLink in the market
10 mins, led by Mike Korkidakis
Uniqueness of the platform
How it compares to other market leaders
Future developments
Q & A
Do you have any platform, integration or development questions? Drop us a message below.