A Deep Dive Demo into Puzzel

The complete Contact Centre solution in one easy-to-use, native cloud application.
ON DEMAND
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Puzzel Live ShareThis 90 minute demo will give you a deeper insight into Puzzel’s cloud-based contact centre solution, including the agent experience, supervisor experience, admin experience and Microsoft Teams integration. Scroll down for the full agenda. We encourage interaction and questions throughout.

 

To learn more about adding Puzzel, powered by Wavenet to your partner portfolio, please contact your Wavenet Account Manager.

 

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The Speakers

Henry Stapley
Henry Stapley
Solutions Architect, Puzzel
John Denny-1
John Denny
Channel Account Manager, Wavenet

What does the session cover?

A deeper dive demo into Puzzel
Max 90 minutes including Q&A and encouraged interaction throughout
The agent experience
The agent experience across all digital channels, including dynamics for voice, NLU AI voice chat bot, presence and Microsoft Teams integration.
The supervisor experience
The supervisor features of the platform benchmarked against the agent experience, plus how to coach better agen.
The admin experience
The administrator features including campaign management, IVR self-service, call queues, call recording, management information.
WFM and case management interfaces
Including workforce management and ticketing.
Can't make this date? Register anyway and we will send you a link to watch the recording after the stream has ended.