Microsoft Teams direct routing
with a difference
TeamsLink with Wavenet gives your customers a fully-managed telephony solution for Teams. This means customers can have access to a multitude of telephony features that are not available from Microsoft directly.
It enables your customers to work flexibly and collaboratively anywhere in the world on any compatible device.
Managed Portal
Call Flows
Manage every aspect of your call routing quickly and easily and maximise how communications flow through your organisation, including IVR’s Ring Groups, Call Routing, Call Queueing and in and out of hours Call handling.
Call Flows
Manage every aspect of your call routing quickly and easily and maximise how communications flow through your organisation, including IVR’s Ring Groups, Call Routing, Call Queueing and in and out of hours Call handling.
Agent Dashboard
Agent Dashboard is perfect for helping contact centre agents manage their calls more efficiently and deal with customers quickly. Agents can instantly see the customer’s call details and their incoming call route, so they can quickly deal with queries.
Agent Dashboard
Agent Dashboard is perfect for helping contact centre agents manage their calls more efficiently and deal with customers quickly. Agents can instantly see the customer’s call details and their incoming call route, so they can quickly deal with queries.
Supervisor Dashboard
Supervisor Dashboard is essential for any manager who needs to keep track of contact centre activity on a regular basis.
Supervisor Dashboard
Supervisor Dashboard is essential for any manager who needs to keep track of contact centre activity on a regular basis.
Wallboards
Wallboards displaying key KPIs and statistics.
Wallboards
Wallboards displaying key KPIs and statistics.
Power BI Reporting
Customised reports for TeamsLink integrates seamlessly so you can create live reports and glean data from numerous dashboards.
Power BI Reporting
Customised reports for TeamsLink integrates seamlessly so you can create live reports and glean data from numerous dashboards.
TeamsLink Portal Demo
What differentiates our platform with other Microsoft providers is that we offer the most feature-packed and advanced Teams solution on the market. Our TeamsLink portal allows you and your customers complete visual control of users and call flows.
You can watch a demo during one of our upcoming or previous webinars, or request a bespoke demo.
Call Flows Agent Dashboard Supervisor Dashboard Wallboard Power BI Reporting Smart Agent Selection Outstanding Service and Support
PowerBI Reporting
Pre-built templates to report on internal and external call data and activity within TeamsLink.
User Calls Summary
User Calls Summary Table
Queue Calls Summary
Outbound Calls
Usage Per User
User List
Missed Calls
Contact Centre: Agent Summary
Contact Centre: Queue Summary
Inbound PSTN Calls
Outbound PSTN Calls
Mifid II Compliant Call Recording for Microsoft Teams
TeamsLink Call Recording provides a secure, complete compliance solution for recording, archiving, retrieving, searching, and monitoring multiple modes of communication across Microsoft Teams meetings, from voice calling to video conferencing, screen sharing, and chat conversations. Secure compliance capture enables regulated organisations to confidently meet strict record-keeping, communications monitoring and reporting requirements.
Service and Support
From initial conversations to the implementation of your solution and your ongoing support, we ensure that a premium service is built into every level of delivery.
Smart Agent Selection
Wavenet’s Smart Agent Selection (SAS) is an advanced algorithm created to help you use your hosted contact centre resources more efficiently. It directs calls to the agents who have the skills and capacity to deal with them, meaning you reduce call waiting times, resolve more calls first time and improve customer satisfaction.
Recommended Devices
Wavenet work with a carefully curated list of product manufacturers providing a large range of devices including headsets, handsets, accessories and full conferencing and room solutions that are all Certified for Microsoft Teams.
All devices and hardware purchased through Wavenet are eligible for ongoing support from our in house support specialists.
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