Microsoft Teams direct routing

with a difference


wholesale website images 40_TeamsLink with Wavenet gives your customers a  fully-managed telephony solution for Teams. This means customers can have access to a multitude of telephony features that are not available from Microsoft directly.


It enables your customers to work flexibly and collaboratively anywhere in the world on any compatible device.


Managed Portal


What differentiates our platform from other Microsoft providers is that we offer the most featured-packed and advanced Teams solution on the market. Our TeamsLink portal allows you and your customers complete visual control over the management of users and call flows.


TeamsLink Portal Demo


What differentiates our platform with other Microsoft providers is that we offer the most feature-packed and advanced  Teams solution on the market. Our TeamsLink portal allows you and your customers complete visual control of users and call flows.


You can watch a demo during one of our upcoming or previous webinars, or request a bespoke demo.


TeamsLink Portal Phase 1 - Partners


tick-02  Call Flows
tick-02  Agent Dashboard
tick-02  Supervisor Dashboard
tick-02  Wallboard
tick-02  Power BI Reporting
tick-02  Smart Agent Selection
tick-02  Outstanding Service and Support


PowerBI Reporting

TeamsLink PowerBI Example Templates2

Pre-built templates to report on internal and external call data and activity within TeamsLink. 


tick-02  User Calls Summary

tick-02  User Calls Summary Table

tick-02  Queue Calls Summary

tick-02  Outbound Calls

tick-02  Usage Per User

tick-02  User List

tick-02  Missed Calls

tick-02  Contact Centre: Agent Summary

tick-02  Contact Centre: Queue Summary

tick-02  Inbound PSTN Calls

tick-02  Outbound PSTN Calls


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Mifid II Compliant Call Recording for Microsoft Teams



TeamsLink Call Recording provides a secure, complete compliance solution for recording, archiving, retrieving, searching, and monitoring multiple modes of communication across Microsoft Teams meetings, from voice calling to video conferencing, screen sharing, and chat conversations. Secure compliance capture enables regulated organisations to confidently meet strict record-keeping, communications monitoring and reporting requirements.

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Service and Support

From initial conversations to the implementation of your solution and your ongoing support, we ensure that a premium service is built into every level of delivery.


service and support-01

Smart Agent Selection

Wavenet’s Smart Agent Selection (SAS) is an advanced algorithm created to help you use your hosted contact centre resources more efficiently. It directs calls to the agents who have the skills and capacity to deal with them, meaning you reduce call waiting times, resolve more calls first time and improve customer satisfaction.

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Recommended Devices

Wavenet work with a carefully curated list of product manufacturers providing a large range of devices including headsets, handsets, accessories and full conferencing and room solutions that are all Certified for Microsoft Teams.

All devices and hardware purchased through Wavenet are eligible for ongoing support from our in house support specialists.

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Add TeamsLink to your Partner portfolio.


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