Microsoft Teams direct routing

with a difference

 

wholesale website images 40_TeamsLink with Wavenet gives your customers a  fully-managed telephony solution for Teams. This means customers can have access to a multitude of telephony features that are not available from Microsoft directly.

 

It enables your customers to work flexibly and collaboratively anywhere in the world on any compatible device.

 

Managed Portal

 

What differentiates our platform from other Microsoft providers is that we offer the most featured-packed and advanced Teams solution on the market. Our TeamsLink portal allows you and your customers complete visual control over the management of users and call flows.

 

TeamsLink Portal Demo

 

What differentiates our platform with other Microsoft providers is that we offer the most feature-packed and advanced Teams solution on the market. Our TeamsLink portal allows you and your customers complete visual control of users and call flows.

 

You can watch a demo during one of our upcoming or previous webinars, or request a bespoke demo.

 

TeamsLink features wavenet_Call Route

 

tick-02  Call Flows
tick-02  Agent Dashboard
tick-02  Supervisor Dashboard
tick-02  Wallboard
tick-02  Power BI Reporting
tick-02  Smart Agent Selection
tick-02  Outstanding Service and Support

 

Smart Agent Selection

Wavenet’s Smart Agent Selection (SAS) is an advanced algorithm created to help you use your hosted contact centre resources more efficiently. It directs calls to the agents who have the skills and capacity to deal with them, meaning you reduce call waiting times, resolve more calls first time and improve customer satisfaction.

These Samples will guide you through and show how to use the blocks and give you the feeling on how to play around using the components in the website building process. Plus, it will save you time! You can decide whether to create your site using UI Kit blocks or samples.

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Mifid II Compliant Call Recording for Microsoft Teams

 

TeamsLink Call Recording provides a secure, complete compliance solution for recording, archiving, retrieving, searching, and monitoring multiple modes of communication across Microsoft Teams meetings, from voice calling to video conferencing, screen sharing, and chat conversations. Secure compliance capture enables regulated organisations to confidently meet strict record-keeping, communications monitoring and reporting requirements.

 
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wholesale ctas_learn more

Service and Support


From initial conversations to the implementation of your solution and your ongoing support, we ensure that a premium service is built into every level of delivery.

 

service and support-01

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Recommended Devices

Wavenet work with a carefully curated list of product manufacturers providing a large range of devices including headsets, handsets, accessories and full conferencing and room solutions that are all Certified for Microsoft Teams.

All devices and hardware purchased through Wavenet are eligible for ongoing support from our in house support specialists.

wholesale ctas_device catalogue

 

 

Featured TeamsLink Resources

Tips for Teams

Christmas Backgrounds for Online Meetings

What's New in Microsoft Teams November 2020

What's New in Microsoft Teams - October 2020 Ignite Edition

Virtual Backgrounds for Online Meetings

Closing the Compliance Gap with Microsoft Teams Call Recording

What's New in Microsoft Teams - September 2020

Compliance Recording for Microsoft Teams

Pain Points and Integrating Solutions

Accessibility in Microsoft Teams

Wavenet Wholesale See all Featured Resources

Become a Partner Today!

 

Let's Chat

 

0333 234 9911

wholesale@wavenetuk.com

 

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“Our transition from Skype for Business to TeamsLink was seamless and very efficient!”
Infrastructure Manager