TeamsLink Features

TeamsLink and TeamsLink Pro with Wavenet comes with a visual management portal, so you can control your solution and make changes with just a few clicks.

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Microsoft Teams direct routing with a difference

 

TeamsLink with Wavenet gives your customers a  fully-managed telephony solution for Teams. This means customers can have access to a multitude of telephony features that are not available from Microsoft directly.

 

It enables your customers to work flexibly and collaboratively anywhere in the world on any compatible device.

 

Managed Portal

 

What differentiates our platform from other Microsoft providers is that we offer the most featured-packed and advanced Teams solution on the market. Our TeamsLink portal allows you and your customers complete visual control over the management of users and call flows.

 

Mifid II Compliant Call Recording for Microsoft Teams

 

TeamsLink Call Recording provides a secure, complete compliance solution for recording, archiving, retrieving, searching, and monitoring multiple modes of communication across Microsoft Teams meetings, from voice calling to video conferencing, screen sharing, and chat conversations. Secure compliance capture enables regulated organisations to confidently meet strict record-keeping, communications monitoring and reporting requirements.

 
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Smart Agent Selection

Wavenet’s Smart Agent Selection (SAS) is an advanced algorithm created to help you use your hosted contact centre resources more efficiently. It directs calls to the agents who have the skills and capacity to deal with them, meaning you reduce call waiting times, resolve more calls first time and improve customer satisfaction.

These Samples will guide you through and show how to use the blocks and give you the feeling on how to play around using the components in the website building process. Plus, it will save you time! You can decide whether to create your site using UI Kit blocks or samples.

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TeamsLink Portal Demo

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Request a Full TeamsLink Demo

 

 

What differentiates our platform with other Microsoft providers is that we offer the most feature-packed and advanced Teams solution on the market. Our TeamsLink portal allows you and your customers complete visual control of users and call flows.

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tick-02  Agent Dashboard
tick-02  Supervisor Dashboard
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tick-02  Power BI Reporting
tick-02  Smart Agent Selection
tick-02  Outstanding Service and Support

Service and Support


From initial conversations to the implementation of your solution and your ongoing support, we ensure that a premium service is built into every level of delivery.

 

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Recommended Devices

Wavenet work with a carefully curated list of product manufacturers providing a large range of devices including headsets, handsets, accessories and full conferencing and room solutions that are all Certified for Microsoft Teams.

All devices and hardware purchased through Wavenet are eligible for ongoing support from our in house support specialists.

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Featured TeamsLink Resources

What's New in Microsoft Teams - August 2020

Wholesale Case Study: Alzheimers Research UK with RISC IT

What's New in Microsoft Teams - July 2020

Our Favourite Keyboard Shortcuts in Microsoft Teams

Keyboard Shortcuts in Microsoft Teams for Windows and Mac

Wholesale: Customise Your Background in TeamsLink

The Power of TeamsLink

Remote Work Checklist

Wholesale Case Study: Italik

Should you replace your PBX with Teams Calling?

Wavenet Wholesale See all Featured Resources

Become a Partner Today!

 

Let's Chat

 

0333 234 9911

wholesale@wavenetuk.com

 

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“Our transition from Skype for Business to TeamsLink was seamless and very efficient!”
Infrastructure Manager