Revolutionise the way you communicate
Wavenet offers a fully-managed telephony solution for Skype for Business. This means your customers can have access to a multitude of telephony features that are not available from Microsoft directly.
Skype for Business is a one-stop solution for all your customers' needs, from instant messaging to VOIP & video conferencing.
Features and Benefits
While Skype for Business is already a great UC platform, our team of in-house developers have gone above and beyond, adapting the software to ensure our product is the most advanced unified communications platform available on the market.
Our solution is fully managed and cloud-hosted, making it easier than ever to implement without large start-up costs or infrastructure changes.
Wavenet lets you use all the features of Skype for Business as well providing fully-supported telephony solutions all managed by an easy to use web-based portal giving you complete visual control over the management of your users and call flows.
Skype for Business Online Supported until 2025
Skype for Business Online is retiring on July 31st 2021. However, Wavenet will continue to support Skype for Business until 2025 so you can continue to provide your customers with our hosted managed solution of Skype for Business with full support until 2025.
With Wavenet you can provide your customers with the most advanced Skype for Business telephony system on the market. We're here to help you and your customers collaborate, communicate and exceed.
Managed Portal
What differentiates our platform from other Microsoft providers is that we offer the most featured-packed and advanced Skype for Business solution on the market. Our portal allows you and your customers complete visual control over the management of users and call flows.
Call Flows
Manage every aspect of your call routing quickly and easily and maximise how communications flow through your organisation, including IVR’s Ring Groups, Call Routing, Call Queueing and in and out of hours Call handling.
Call Flows
Manage every aspect of your call routing quickly and easily and maximise how communications flow through your organisation, including IVR’s Ring Groups, Call Routing, Call Queueing and in and out of hours Call handling.
Agent Dashboard
Agent Dashboard is perfect for helping contact centre agents manage their calls more efficiently and deal with customers quickly. Agents can instantly see the customer’s call details and their incoming call route, so they can quickly deal with queries.
Agent Dashboard
Agent Dashboard is perfect for helping contact centre agents manage their calls more efficiently and deal with customers quickly. Agents can instantly see the customer’s call details and their incoming call route, so they can quickly deal with queries.
Supervisor Dashboard
Supervisor Dashboard is essential for any manager who needs to keep track of contact centre activity on a regular basis.
Supervisor Dashboard
Supervisor Dashboard is essential for any manager who needs to keep track of contact centre activity on a regular basis.
Wallboards
Wallboards displaying key KPIs and statistics.
Wallboards
Wallboards displaying key KPIs and statistics.
Power BI Reporting
Customised reports for Skype for Business integrates seamlessly so you can create live reports and glean data from numerous dashboards.
Power BI Reporting
Customised reports for Skype for Business integrates seamlessly so you can create live reports and glean data from numerous dashboards.
Mifid II Compliant Call Recording for Skype for Business
TeamsLink Call Recording provides a secure, complete compliance solution for recording, archiving, retrieving, searching, and monitoring multiple modes of communication across Microsoft Teams meetings, from voice calling to video conferencing, screen sharing, and chat conversations. Secure compliance capture enables regulated organisations to confidently meet strict record-keeping, communications monitoring and reporting requirements.
Smart Agent Selection
Wavenet’s Smart Agent Selection (SAS) is an advanced algorithm created to help you use your hosted contact centre resources more efficiently. It directs calls to the agents who have the skills and capacity to deal with them, meaning you reduce call waiting times, resolve more calls first time and improve customer satisfaction.
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Recommended Devices
Wavenet work with a carefully curated list of product manufacturers providing a large range of devices including headsets, handsets, accessories and full conferencing and room solutions that are all Certified for Skype for Business.
All devices and hardware purchased through Wavenet are eligible for ongoing support from our in house support specialists.
Service and Support
From initial conversations to the implementation of your solution and your ongoing support, we ensure that a premium service is built into every level of delivery.
