Effectively manage customer relations
Wholesale partners work with a plethora of businesses and their individual specialisms, which require bespoke and unique solutions.
As an integral part of an organisation your customers need Contact Centre solutions that combine disciplines, streamline services and enable business brilliance.
Wavenet simplifies call centre operations using technologies that seamlessly integrate with existing IT infrastructure, deploying them reliably across multiple locations. From entry level applications, to multi-agent, multi-media cloud-based solutions, we can help.
From small contact centres with a few agents, to a large, multisite centre in need of multimedia capabilities, Wavenet can provide your customers with a contact centre solution to help streamline business operations and boost customer satisfaction.
Contact Centre Solutions
To meet your customers' needs
Wavenet Wholesale have a Contact Centre solution for every type of contact centre, from enterprise contact centre solutions to UC-based call centres. Our commitment with every solution is to:
Enhance customer experience
Improve agent engagement
Streamline business processes
With Contact Centre from Wavenet Wholesale
you'll benefit from
Manage calls 24/7
Take advantage of call control at any time with online access to divert calls during work hours, out of hours and weekends
Your technology partner
We’ll work with you to ensure your Contact Centre solutions meet your business needs, both now and in the future
Future proof your business
We keep an eye on emerging technologies to ensure our Contact Centre solutions keep you in front of your competitors
Quick & easy agent control
Staff can login to the system at any time, and admin controls allow for call audits
Access call stats with ease
Real-time monitoring of your incoming calls from a single platform. If you can measure the data you can improve your processes
Wavenet support
Enjoy the backing of an exceptional support team, providing guidance from day one, whenever you need it
Already a Wholesale Partner?
Watch our exclusive training session: Sell More CCaaS
COVID-19 has fundamentally changed the approach of businesses to cloud, especially in the contact centre. Crammed contact centre with lots of agents wired into handsets is not a COVID safe environment, so its time to ditch the tin. Join Wavenet’s Head of Contact Centre Johnathan Zemlik to learn how Wavenet will empower you to take advantage of a margin rich market.
This is an exclusive webinar for Wavenet Wholesale Partners.
Factsheet
The Intelligent Contact Centre that Integrates With Your CRM
Integrate your CRM system with the intelligent cloud contact centre solution to deliver better customer experiences while optimising your business processes. This factsheet details the customer service dilemma, how to make it easy for your agents and how cloud contact centres work with integration features.
Ebook: 9 Reasons to Make the Move to Cloud Contact Centre
Discover how shifting from an on-premise contact centre can transform operations, contain costs and improve customer and agent satisfaction.
Solve staff shortages with Digital Engagement
How to keep your business going during times of crisis
Maintain Service Levels with Digital Engagement
How ’Digital First’ is Customer First
Benchmarking Markets, Innovations, applications and opportunities in CCaaS, the race to the bottom has stalled
Business continuity in times of crisis
From IVR centric contact centres to ’Digital First’ engagement centres
Brands are losing major sales online without taking action
Part 4: Improve your Agent Experience to transform your contact centre
Part 3: How to create the Agent Experience your customer experience needs
