TeamsLink Features

TeamsLink and TeamsLink Pro with Wavenet comes with a visual management portal, so you can control your solution and make changes with just a few clicks.

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TeamsLink with Wavenet gives your customers a  fully-managed telephony solution for Teams. This means customers can have access to a multitude of telephony features that are not available from Microsoft directly.

 

It enables your customers to work flexibly and collaboratively anywhere in the world on any compatible device.

 

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What differentiates our platform from other Microsoft providers is that we offer the most featured-packed and advanced Teams solution on the market. Our TeamsLink portal allows you and your customers complete visual control over the management of users and call flows.

 

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Wavenet’s Smart Agent Selection (SAS) is an advanced algorithm created to help you use your hosted contact centre resources more efficiently. It directs calls to the agents who have the skills and capacity to deal with them, meaning you reduce call waiting times, resolve more calls first time and improve customer satisfaction.

 

These Samples will guide you through and show how to use the blocks and give you the feeling on how to play around using the components in the website building process. Plus, it will save you time! You can decide whether to create your site using UI Kit blocks or samples.

 

 

What differentiates our platform with other Microsoft providers is that we offer the most feature-packed and advanced Teams solution on the market. Our TeamsLink portal allows you and your customers complete visual control of users and call flows.

tick-02  Call Flows
tick-02  Agent Dashboard
tick-02  Supervisor Dashboard
tick-02  Wallboard
tick-02  Power BI Reporting
tick-02  Smart Agent Selection
tick-02  Outstanding Service and Support

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From initial conversations to the implementation of your solution and your ongoing support, we ensure that a premium service is built into every level of delivery.

 

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Wavenet work with a carefully curated list of product manufacturers providing a large range of devices including headsets, handsets, accessories and full conferencing and room solutions that are all Certified for Microsoft Teams.

All devices and hardware purchased through Wavenet are eligible for ongoing support from our in house support specialists.

 

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+61 290 591 111

hello@viauc.com.au

 

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©️ 2020 VIA is a trading name of Smart Hosted Solutions Limited. Smart Hosted Solutions Pty Limited is a wholly-owned subsidiary of Wavenet Limited. 

Registered Offices: VIA, Level 3, 845 Pacific Highway, Chatswood, NSW, 2067, Australia

ABN 73 628 519 237, ACN 628 519 237

 

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