Highly anticipated PowerBI reporting for TeamsLink is now live   

 

Empower your customers to make informed, confident business decisions by putting data-driven insights into their hands. 


 

PowerBI for TeamsLink equips TeamsLink users with insights and analytics to accelerate business. Make decisions based on data and turn insights into action.

 

Empower your team and enable your customers to make confident decisions using up-to-the-minute analytics with PowerBI reporting for TeamsLink. 

 

TeamsLink PowerBI Templates 2021_User Calls Summary

 

 

Benefits of PowerBI for TeamsLink

 

tick-02  Report on internal and external call data and activity within TeamsLink

tick-02  Included within the TeamsLink licence as an additional feature, at no extra cost 

tick-02  Stream analytics in real-time so you're always ready to make timely decisions

tick-02  Keep your data secure with a reduced security risk without externally exporting data

tick-02  Integrate with TeamsLink and unify your platforms

tick-02  Find answers fast and reduce the time it takes to get insights

tick-02  Increase collaboration between business analysts, data engineers, and data scientists

 

 

11 pre-built templates 

 

Share meaningful insights with 11 pre-built report templates on internal and external call data and activity within TeamsLink, included within the TeamsLink licence as an additional feature, at no extra cost. 

 

tick-02  User Calls Summary

tick-02  User Calls Summary Table

tick-02  Queue Calls Summary

tick-02  Outbound Calls

tick-02  Usage Per User

tick-02  User List

tick-02  Missed Calls

tick-02  Contact Centre: Agent Summary

tick-02  Contact Centre: Queue Summary

tick-02  Inbound PSTN Calls

tick-02  Outbound PSTN Calls

 

 

Customise and create your own templates

 

Full details of the REST API calls can be provided on request for you to modify existing templates or create additional templates for your customers, or internally.  

 

TeamsLink PowerBI Example Templates2

 

 

Included in the TeamsLink licence

 

PowerBI Desktop is a free to use piece of software from Microsoft and does not require any additional licensing. The pre-built templates from Wavenet, prerequisites and information required to set up PowerBI can be found in the the Technical Guide available from your Account Manager or in the Wholesale Hub. 

 

 

Teams Tracking

 

Once enabled for your organisation, these reports will pull data on Teams-to-Teams communications (calls and conferences) by users. This data will build from the time Teams Tracking is enabled and will not pull historic data from users. This is a feature still in development with a a planned release of March 2021.

 

 

Feedback and comments are welcome

 

The Wavenet team are invested in continually improving our end users' experience on the platform and we truly value your feedback and comments. Please email ucsupport@wavenetuk.com with any feedback or queries. 

 

 

Collateral available for Wholesale Partners

 

Visual template examples, template descriptions and technical guides are exclusively available in the Wholesale Hub for Partners. 

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Contact your Account Manager

 

If you would like any further information or have any questions, please contact your Account Manager. Contact Account Manager

 

 

TeamsLink from Wavenet Wholesale 

 

TeamsLink is an advanced directing routing telephony solution for Microsoft Teams. Packed full of additional platform features TeamsLink includes group voicemails, mask CLI, advanced disaster recovery, international DDIs for over 90 countries, MiFID II and PCI compliant call recording, plus additional add-ons to enable contact centre functionality including call queues and skill-based routing. Enhancing the platform further for system administrators is the purpose-built portal, providing complete visual control over the management of users and call flows. Contact Centre add-ons provide agent dashboards, supervisor dashboards and wallboards for complete visibility and inbound call management within Microsoft Teams. Wavenet’s focus is on the end-user, their experience of the platform and how it can work best for and support their business.

 

TeamsLink Wholesale Find out more

 

 

 

Join the Wavenet Wholesale community, become a partner today. 

Wavenet Wholesale Become a Partner

Find out more and speak to one of our specialists today.

 

 

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