Highly anticipated PowerBI reporting for TeamsLink is now live
Empower your customers to make informed, confident business decisions by putting data-driven insights into their hands.
PowerBI for TeamsLink equips TeamsLink users with insights and analytics to accelerate business. Make decisions based on data and turn insights into action.
Empower your team and enable your customers to make confident decisions using up-to-the-minute analytics with PowerBI reporting for TeamsLink.
Benefits of PowerBI for TeamsLink
Report on internal and external call data and activity within TeamsLink.
Included within the TeamsLink licence as an additional feature, at no extra cost
Stream analytics in real-time so you're always ready to make timely decisions
Keep your data secure with a reduced security risk without externally exporting data
Integrate with TeamsLink and unify your platforms
Find answers fast and reduce the time it takes to get insights
Increase collaboration between business analysts, data engineers, and data scientists
11 pre-built templates
Share meaningful insights with 11 pre-built report templates on internal and external call data and activity within TeamsLink, included within the TeamsLink licence as an additional feature, at no extra cost.
User Calls Summary
User Calls Summary Table
Queue Calls Summary
Usage Per User
Contact Centre: Agent Summary
Contact Centre: Queue Summary
Inbound PSTN Calls
Outbound PSTN Calls
Customise and create your own templates
Full details of the REST API calls can be provided on request for you to modify existing templates or create additional templates for your customers, or internally.
Included in the TeamsLink licence
PowerBI Desktop is a free to use piece of software from Microsoft and does not require any additional licensing. The pre-built templates from Wavenet, prerequisites and information required to set up PowerBI can be found in the the Technical Guide available from your Account Manager or in the Wholesale Hub.
Once enabled for your organisation, these reports will pull data on Teams-to-Teams communications (calls and conferences) by users. This data will build from the time Teams Tracking is enabled and will not pull historic data from users. This is a feature still in development with a a planned release of March 2021.
Feedback and comments are welcome
The Wavenet team are invested in continually improving our end users' experience on the platform and we truly value your feedback and comments. Please email email@example.com with any feedback or queries.
Collateral available for Wholesale Partners
Visual template examples, template descriptions and technical guides are exclusively available in the Wholesale Hub for Partners.
Contact your Account Manager
TeamsLink from Wavenet Wholesale
TeamsLink is an advanced directing routing telephony solution for Microsoft Teams. Packed full of additional platform features TeamsLink includes group voicemails, mask CLI, advanced disaster recovery, international DDIs for over 90 countries, MiFID II and PCI compliant call recording, plus additional add-ons to enable contact centre functionality including call queues and skill-based routing. Enhancing the platform further for system administrators is the purpose-built portal, providing complete visual control over the management of users and call flows. Contact Centre add-ons provide agent dashboards, supervisor dashboards and wallboards for complete visibility and inbound call management within Microsoft Teams. Wavenet’s focus is on the end-user, their experience of the platform and how it can work best for and support their business.
Join the Wavenet Wholesale community, become a partner today.