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What buttons can I have on my Mitel phone?

By : Jess Jepson / 27 February, 2015 /

Here's a list of popular list of programmable key for Mitel IP Phones, bear in mind these features are for the Mitel 5000 / MiVoice Office 250 telephone system. The key options are slightly different on the Mitel 3300 phone system (aka MiVoice Business)

Common Features

  • Extension status & One Touch Transfer
  • External Lines – Direct Access to external trunks
  • Forward
  • Do Not Disturb / block all incoming calls
  • Hunt Group in/out
  • Voice Mail Access
  • Night Mode on/off
  • Play Background Music on/off
  • Call Logs (made, received, missed)
  • Conference
  • Directory
  • Headset Mode on/off
  • Mute
  • Page (through all speakers on phones)
  • Program Buttons (397)
  • Queue
  • Record Call
  • Hot Desk
  • Dynamic Extension on/off
  • Call Hand-off
  • Pickup (known as reverse transfer on Mitel)
  • System Speed Dials (one button fast access)
  • Change Ringtone (398)
  • Open Door (relay on back of new Mitel)

Call Centre

  • Agent Login/Out
  • Wrap Up Terminate
  • Agent help
  • Headset Mode on/off
  • Queue
  • Record Call

Management / Supervisor Features

  • Call Listen (silent monitor another extension)
  • Steal Call
  • Group Listen
  • Barge In
  • Record Call
  • Night Mode on/off
  • Default Station (code 394)
  • Program Buttons (397)

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