Browse articles and resources published by Wavenet Thought Leaders. Our industry and product experts share their valuable insight, offer guidance and inspire innovation.
Head of Contact Centre Solutions at Wavenet. Johnathan is committed to using technology to increasing agent engagement, streamline business processes and enable enhanced customer experiences. His expertise encompasses not only core contact centre technologies but also workforce engagement management, PCI-DSS compliance and AI enabled automation solutions. Johnathan leads Wavenet's relationship with industry partners such as the South West Contact Centre Forum and Call North West.