Stop what you’re doing and grab someone in marketing! This month’s theme of predictive analytics is probably one of the most...
Tags: Contact Centre, CX Today, Article,
The pandemic has changed our views and experiences of so much it’s almost difficult to remember what “normal” was. As the...
Tags: Contact Centre, CX Today, Article,
Remember the good old days? When the phone was the only way to interact with the contact centre? You could only queue as many...
Tags: Contact Centre, CX Today, Article,
The year 2020 brought about many things, the major one being COVID-19. It was also the year of facemasks, social distancing and...
