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Are Unified Communications and Contact Centre Converging? It’s the kind of thing analysts and pundits love to talk about....
Stop what you’re doing and grab someone in marketing! This month’s theme of predictive analytics is probably one of the most...
The pandemic has changed our views and experiences of so much it’s almost difficult to remember what “normal” was. As the...
Remember the good old days? When the phone was the only way to interact with the contact centre? You could only queue as many...