Wavenet Thought Leadership Blog

By Johnathan Zemlik On April 11, 2022

Benchmarking Markets, Innovations, applications and opportunities in CCaaS, the race to the bottom has stalled

A price rise is coming! The cost of everything including commodities, energy, food, and the services we pay for are rising. This...

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By Johnathan Zemlik On January 20, 2022

Change is an inevitability in life, and in Customer Experience that change has accelerated exponentially in the...

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By Johnathan Zemlik On December 7, 2021

What should we expect to see in the channel in 2022? Johnathan shares his predictions ahead of the coming year.

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By Johnathan Zemlik On August 2, 2021

Are Unified Communications and Contact Centre Converging? It’s the kind of thing analysts and pundits love to talk about....

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By Johnathan Zemlik On May 24, 2021

Stop what you’re doing and grab someone in marketing! This month’s theme of predictive analytics is probably one of the most...

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By Johnathan Zemlik On March 18, 2021

The pandemic has changed our views and experiences of so much it’s almost difficult to remember what “normal” was. As the...

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By Johnathan Zemlik On March 18, 2021

Remember the good old days? When the phone was the only way to interact with the contact centre? You could only queue as many...

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