Empowering Agents using Microsoft Teams with TeamsLink from Wavenet.

 

TeamsLink Pro provides a seamless Microsoft Teams Contact Centre experience using your existing Microsoft Teams client to make and receive external calls, saving on telephony costs and significantly improving agent efficiency and visibility.

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TeamsLink Pro is the extension of our TeamsLink platform, which enables external voice calling from within your Microsoft Teams client securely and efficiently, plus the benefit of many contact-centre specific features. Connecting inbound and outbound calling directly through Microsoft Teams allows your business to make and receive UK, international and mobile calls even with non-Teams contacts with reliable and cost-effective calling bundles.

 

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The Ultimate Cloud Contact Centre Solution for Microsoft Teams

 

Why choose TeamsLink for your business?

 

TeamsLink is a fully cloud-based solution, so there’s no need for any onsite infrastructure, just make the switch and start calling from your Teams client.

 

TeamsLink and Microsoft Teams will give you the power to boost your business into a high-performing, collaborative team allowing you to share files and collaborate on working documents in real-time, with instant messaging built directly into the platform. TeamsLink from Wavenet gives your business the ability to easily hold online meetings, with your team, or even your customers and prospects no matter where you are. Even if you miss the meeting, have to leave early or have arrived late, you can easily listen to the meeting in your own time as Microsoft Teams can store the recording for you.

 

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Features

  • TeamsLink Management Portal
  • Microsoft Approved Solution
  • Microsoft Certified Hardware
  • Simple, Per-user Pricing
  • Unlimited UK Minutes
  • Numbers available in 127 countries
  • Location-based Routing
  • Monitoring Tools for Call Traffic
  • Full UK Porting & Ranges
  • Integrate with PBX (TeamsLink Connect)
  • Call Recording coming in Q1 2020

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Benefits

  • Cost Savings on Calls
  • Simple Set Up
  • Feature-rich Portal
  • Optimise Bandwidth & Voice Quality
  • Infinitely Scalable System
  • Integrate Existing Phone System
  • Hybrid Platforms for Smooth Migration
  • UK-based Technical Support
  • 20+ Years Porting & Carrier Experience
  • Teams Integrated Handsets
  • Keep Your Existing Numbers
 

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What is TeamsLink Pro?

TeamsLink Pro brings contact centre features to your TeamsLink platform, available as both an Agent licence and a Supervisor licence. Boost your capabilities with skill-based routing, wallboards, supervisor dashboards and Power BI reporting.

 
  

Screenshot 2020-02-22 14.42.59Advanced Call Routing

TeamsLink Pro provides advanced call features not available with Microsoft Teams, controlled through a visual management portal, you can control your solution and make changes with just a few clicks.

 

 

 

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Dashboards & Wallboards

TeamsLink Pro gives both agents and supervisors access to the best visual tools to meet their customer’s needs. The agent dashboard is perfect for helping contact centre agents manage their calls more efficiently, seeing details instantly to give the best customer service. For contact centre su- pervisors, the dashboard keeps track of activity and agent availability with a wallboard feature to display key KPIs and statistics.

 

 

 

Screenshot 2020-02-22 14.43.28Power BI Reporting

TeamsLink Pro comes with Power BI integration and templates so you can create customised reports for your contact centre for live reporting that has the ability to pull data from multiple dashboards.

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Make your Microsoft Teams, Business Brilliant - Speak to one of our team today to find out more.

 

Using Microsoft Teams with Wavenet vs Microsoft Direct

 

TeamsLink vs Microsoft June 2020

 

Here's How it Works...

 

TeamsLink Order Journey

 

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Microsoft Teams Icon 4Already an Office 365 user?

If your business is already using Office 365, as a cloud-based solution, TeamsLink will integrate seamlessly with your current licenses to make the transition even easier. There's no need for any onsite infrastructure, just make the switch and start calling! Third-party apps can also sync to your Microsoft Teams to bring your collaboration to as many applications as possible.

 

 

You're In The Best Hands...

 

Wavenet has over 20 years of experience in voice technologies working with businesses across the UK to deliver high-quality, reliable voice and phone systems. With TeamsLink we have partnered with Microsoft to create a platform that provides on-net, high-quality traffic through diverse routes to give your business the ultimate unified communications foundation.

 

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We have an internal development team dedicated to advancing our technology and providing our customers with the best solution on the market. As well as our own developers we are partnered with vendors that can provide Microsoft Certified handsets that run Teams directly on-screen, giving you the choice of how you roll out Teams calling to your users.

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