Category: Blog


Retrieving and Sending Callback Messages

By : Jess Jepson / 09 June, 2016 /

Callback messages allow users to communicate when their phone lines are busy.

In order to retrieve your messages, you may need to use a PIN or password. To set, reset or remove a callback message password, see this guide..

This Mitel phone guide is for MiVoice Business (also known as Mitel 3300 ICP) users only.

Leaving a Callback Message

If you call someone and their line is busy, press the Message key to leave them a callback message. You can also press the Callback softkey.

Reading, and Responding to, a Callback Message

If you have a message to respond to, your phone will light its Message Waiting indicator.

To read and/or respond to to a Callback Message from your own extension:

  1. Press the Message key
  2. Type your callback password and press Enter
  3. Press the Read Message softkey
    • To display more information, press More Msg
    • To return the call, press Call
    • To delete the message, press Erase Msg
  4. Skip to the next message by pressing the Message key again

To read and/or respond to a Callback Message from a remote extension:

  1. Press the Superkey
  2. Press the No softkey until Remote Msging? appears on the phone display
  3. Press Yes and dial your directory number
  4. Press Enter
  5. Type your callback password and press Enter
  6. Press Yes

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