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Ensuring you are complying with Regulator of Social Housing (RSH)
In recent years, housing associations have come under increased scrutiny as key issues in tenant ...
Read ArticleNew cloud-based telephony for your GP practice: GP Voice
Everything you need to know about the government funding programme for GP practices’ cloud-based ...
Read ArticleHow Business Mobiles Benefit Your Workforce
The days of 9 -5 work are long gone , business technology is no longer restricted to the office and ...
Read ArticleChristmas Backgrounds for Online Meetings
Download and customise your next online meeting with these popular festive and Christmas themed ...
Read ArticleNew CCS framework puts Wavenet’s network services at your fingertips
Public sector organisations looking to improve their networking and embrace new technologies can ...
Read ArticleCase Study: Murphy and Son Ltd
About Murphy and Son Ltd Established in 1887, Murphy and Son Ltd has helped many thousands of ...
Read ArticleCase Study: A. Waterfield & Sons Ltd
About A. Waterfield & Sons Ltd Established in 1950 and based in Scole, South Norfolk, A. ...
Read ArticleProud Voices with Wavenet - Amplifying LGBTQ+ Stories for Pride Month
While Pride Month may have passed, its impact and significance continues. As a company committed to ...
Read ArticleWhat is Penetration Testing?
Penetration Testing Penetration testing (or pen testing) is a vital tool that businesses can use to ...
Read ArticleThe importance of cyber security awareness
Every business is at risk of a cyber-attack. In 2017, cyber attacks on organisations cost the UK ...
Read ArticleWavenet acquires Fidus Information Security Limited
Wavenet continues to innovate and develop its Cybersecurity offerings by strengthening its ...
Read ArticleCase Study - Birmingham Community Healthcare NHS Foundation Trust
About Birmingham Community Healthcare NHS Foundation Trust Birmingham Community Healthcare NHS ...
Read ArticleHow do landlords make the most of the Metaverse?
Consulting with property owners and developing technology solutions for the flex work space sector, ...
Read ArticleCase Study: The Disabilities Trust Group
About The Disabilities Trust Group The Disabilities Trust Group (DTG) is a charity that works ...
Read ArticleCase Study: Southend High School for Boys
About Southend High School for Boys Southend High School for Boys is a selective grammar school ...
Read ArticleSolve staff shortages with Digital Engagement
In contact centres, managers say they can quite often struggle with staff shortages, making it ...
Read ArticleShould you be making the move to ITaaS?
Subscription-based IT The way businesses purchase IT and software services has changed. With the ...
Read ArticleHow to keep your business going during times of crisis
How can we keep our businesses going when countries are “locked down” and travel restrictions are ...
Read ArticleWhy Business Mobiles are Essential to Hybrid-Working
Nowadays, every blog article or editorial you read is hailing the virtues of collaborative working ...
Read ArticleMaintain Service Levels with Digital Engagement
In contact centres, managers say they can quite often struggle with staff shortages, making it ...
Read ArticleSupercharge your connectivity with FTTP
Covid-19 only accelerated what was happening already. According to one calculation, over 101,000Gb ...
Read Article6 reasons your business needs better broadband
While it can be tempting to sign up to the first broadband contract that comes along, there are ...
Read ArticleIs your telephony system ready for the big ISDN switch off?
In 2025 legacy ISDN and PSTN telephony networks will be switched off for good. The transition to an ...
Read ArticleYour hybrid work strategy starts with fibre internet
That’s the message from a recent blizzard of statistics. A survey by Cisco Systems found that 53% ...
Read ArticleBandwidth and Your Business Ambitions
Organisations of all kinds were already busy implementing digital transformation policies before ...
Read ArticleIs your business being held back by its broadband?
That’s certainly true with connectivity, as more and more businesses are beginning to find out. ...
Read ArticleNot all meeting spaces are created equal
Nor should they be. As our new normal continues to develop, the communication, collaboration and ...
Read ArticleHow ’Digital First’ is Customer First
Many of you have started on a company’s website and when in need of support been forced to call ...
Read ArticleFTTP is Ethernet SUPERCHARGED
Covid-19 only accelerated what was happening already. According to one calculation, over 101,000Gb ...
Read ArticleBenchmarking Markets, Innovations, applications and opportunities in CCaaS, the race to the bottom has stalled
A price rise is coming! The cost of everything including commodities, energy, food, and the ...
Read ArticleThe Immediate Benefits of VoIP
Many businesses are turning to internet-based telephony today, well in advance of the switch-off ...
Read ArticleDon’t let bandwidth be a brake on your business ambitions
Organisations of all kinds were already busy implementing digital transformation policies before ...
Read ArticleEvery Cloud Has a Silver Lining
The past two years have undoubtedly been difficult for all. Individuals and businesses have all ...
Read ArticleHybrid-working and The Flexible Future
In a survey of business leaders by BT Wholesale and Cisco, respondents ranked agility, flexibility ...
Read Article5 Top Tips to Improve Business Collaboration
With remote working on the rise, global business and the move to a more fluid and flexible working ...
Read ArticleYour network: Powering your organisation’s future
You might think that all data networks are the same, or that it’s not the infrastructure that ...
Read ArticleBusiness continuity in times of crisis
How can we keep our businesses going when countries are “locked down” and travel restrictions are ...
Read ArticleFrom IVR centric contact centres to ’Digital First’ engagement centres
Many of you have started on a company’s website and when in need of support been forced to call ...
Read ArticleThe benefits of a single order broadband solution
Many small businesses get internet connectivity in what might be called the “traditional” way. That ...
Read ArticleWavenet Wholesale welcomes Nick Davenport as Desk-Based Partner Account Manager
Wavenet Wholesale are pleased to welcome Nick to the team as a Desk-Based Partner Account Manager. ...
Read ArticleHow to Manage Large Meetings in Microsoft Teams
Meetings in Microsoft Teams have evolved significantly since Teams' initial release in 2017 with ...
Read ArticleBrands are losing major sales online without taking action
One reason is because most companies ignore customers who try to convert online when they bump into ...
Read ArticleCelebrating Five Years of Microsoft Teams
March 14, 2017 – marked an exciting milestone for Microsoft's customers, partners, and employees ...
Read ArticleGrowing your business: How to make the most of the digital economy
In an unpredictable world, reliable connectivity has never been so important. The way businesses ...
Read ArticleSales and Marketing work together to score more goals
Sales and Marketing are typically two distinctive departments with two very different approaches, ...
Read ArticleEmbrace the benefits of VoIP today
Many businesses are turning to internet-based telephony today, well in advance of the switch off ...
Read Article9 tips for successful remote working
The number of people working from home instead of offices has exploded over the past year or so. ...
Read ArticleWhat's New for Microsoft Teams - March 2022
Stepping into spring with awesome new Teams rollouts and features! A month heavily focussed on ...
Read ArticleNew Breakout Room Features for Microsoft Teams
Breakout rooms have become even better, helping you manage your meetings and fostering creativity ...
Read Article5 Steps for Safer Online Meetings
In a world where most of our working day, including meetings, is conducted online, it's now more ...
Read ArticleDDoS Attacks are on the Rise
Multi-vendor DDoS attacks are on the rise, and businesses must protect themselves from the ...
Read ArticleBackup is the first line of defence
Backup is one of the most important strategies for protecting your business continuity and ensuring ...
Read ArticlePart 4: Improve your Agent Experience to transform your contact centre
Welcome to the final blog in our series on Agent Experience (AX). By now you should have a good ...
Read ArticleApprenticeships: The key for developing business brilliance
Learn about apprenticeships, from an apprentice. As we celebrate National Apprenticeship Week 2022, ...
Read ArticleCase Study: Restons Solicitors
About Restons Restons Solicitors is a long-established law firm providing a complete range of ...
Read ArticleAddressing the Skill Gap, an HR Perspective
In February's issue of Comms Dealer magazine contributors discussed the question: 'Is the skills ...
Read ArticleMicrosoft Teams : Bridging the Hybrid-Working Gap
As hybrid working becomes a reality, we're looking more to apps and technologies than ever before ...
Read ArticleWhat's New for Microsoft Teams - February 2022
Exciting new updates and rollouts coming to Teams this month! We've hit the ground running this ...
Read ArticleCollaborate Safely and Securely with M365
Remote and Hybrid Working COVID- 19 has changed the world forever, none more so than the world of ...
Read ArticlePart 3: How to create the Agent Experience your customer experience needs
So far we’ve looked at why Agent Experience (AX) is key to delivering impressive, connected ...
Read ArticleWhy Business Mobiles are the Backbone of your Hybrid Strategy
Nowadays, every blog article or editorial you read is hailing the virtues of collaborative working ...
Read ArticleCase Study: Anglia Free Range Eggs
About Anglia Free Range Eggs With a motto of "Run by farmers for farmers", Anglia Free Range Eggs ...
Read ArticlePart 2: Why poor AX is holding back your contact centre CX
It’s seriously tricky to help your contact centre agents perform at their best. There’s an ...
Read ArticleI’ve got 99 Problems but CTI ain’t one!
Whats Poppin? Change is an inevitability in life, and in Customer Experience that change has ...
Read ArticleHow DDoS Attacks are Evolving
DDoS attacks have been part of the cyber-criminal arsenal for over two decades, and they’re only ...
Read ArticleRemaining Compliant with Microsoft Teams
With increasing regulatory scrutiny and workers communicating through multiple platforms, there is ...
Read ArticleFuture-proofing your Business ahead of the ISDN Switch-Off
In 2015 BT announced its plan to migrate all users to IP networks and completely switch off ISDN ...
Read ArticleSuper Bowl Backgrounds for Online Meetings
Download and customise your next online meeting with these popular backgrounds from The Super ...
Read ArticleWhy You Need an MSP in 2022
Managed Service Providers or MSP's, are they a necessity in today's world, or just another service ...
Read ArticleWhat's New for Microsoft Teams - January 2022
New Feature Rollouts for a New Year! New year and exciting new Teams rollouts are heading your way! ...
Read ArticleIt's time to differentiate your offerings and create brand loyalty
How can channel organisations most effectively differentiate and create loyalty in an increasingly ...
Read ArticleWhat's New for Microsoft Teams - December 2021
New Feature Rollouts Well, what can we say? The Microsoft Teams rollouts from Ignite look like the ...
Read ArticleSeasonal Change Freeze 2021/22
It's that time of year again where we update you on our change freeze. We know that the services we ...
Read ArticleWhat's New for Microsoft Teams - Ignite Edition 2021
New Feature Rollouts Well, what can we say? The Microsoft Teams rollouts from Ignite look like the ...
Read ArticleHow can resellers safeguard customers against increasingly sophisticated threats
In Comms Dealer November 21 issue, industry leaders discuss turning cyber threats into ...
Read ArticleWhat's New for Microsoft Teams in November 2021
New Feature Rollouts November sees some exciting new rollouts for both Meetings and Chat and ...
Read ArticleCase Study: Forest Heath Fasteners Limited
About Forest Heath Fasteners Limited For over three decades Forest Heath Fasteners have been ...
Read ArticleA Greener Planet is in our Hands
Conversations around sustainability and reversing environmental decline are urgent and necessary ...
Read ArticleWhat's New for Microsoft Teams in October 2021
October's Roundup Is Here There are some great new features hitting Teams this month, here's the ...
Read ArticleMicrosoft Teams : The Next Step in Collaboration
As hybrid working becomes a reality, we're looking more to apps and technologies than ever before ...
Read ArticleGigabit Britain: The Road to Full-Fibre supplement
Next-generation connectivity deployments are underway across the UK, with FTTC transitioning to ...
Read ArticleCase Study: Turner Pope Investments Ltd
About Turner Pope Investments (TPI) Ltd TPI was formed by Ben Turner and James Pope and became FCA ...
Read ArticleDriving diversity and inclusion with a ground up approach
The focus on diversity and inclusion is becoming more widespread across the channel and prime ...
Read ArticleCase Study: Robert Kett Primary School
About Robert Kett Primary School Robert Kett is a three-form entry Primary School based in ...
Read ArticleCase Study: Golding Audio Ltd
About Golding Audio Established in 1969 Golding Audio's primary efforts have always been directed ...
Read ArticleCase Study: Norwich Historic Churches Trust
About Norwich Historic Churches Trust Since 1973 the Norwich Historic Churches Trust has been ...
Read ArticleCase Study: Push Investment Group
About Push Investment Group The Push Investment Group was formed in 2016 following the successful ...
Read ArticleHosted and cloud-based telephony
Traditionally there have always been some standard fears surrounding hosted and cloud-based ...
Read ArticleDiversity breeds success but more commitment is required
The lack of diversity in employment is another issue that could slow economic healing ...
Read ArticleCase Study: Alzheimers Research UK
About Alzheimers Research UK Alzheimer’s Research UK is the UK’s leading dementia research charity, ...
Read ArticleWhat's New for Microsoft Teams in August 2021
August's New Rollouts Announced It's been a busy month for Microsoft Teams with some exciting new ...
Read ArticleThe Divergence of UC and CC
Are Unified Communications and Contact Centre Converging? It’s the kind of thing analysts and ...
Read ArticleCase Study: Route One Forwarding Limited
About Route One Forwarding Route One Forwarding is a privately owned Transport and Logistics ...
Read ArticleUse Apps in Your Microsoft Teams Mobile Meetings
Mobile Apps in Meetings With the hybrid workforce here to stay, more of us are looking to our ...
Read ArticleWavenet Virtual Contact Centre - Powered by Five9
Wavenet Virtual Contact Centre - Powered by Five9 The Wavenet Virtual Contact Centre will help you ...
Read ArticleFortune favours the brave in fibre but proceed with caution
In July edit of Comms Dealer they asked if the full-fibre rollout presents an opportunity for ...
Read ArticleWhat's New for Microsoft Teams in July - Calls and Collaboration
New Feature Rollouts July sees more new features and updates to Teams. Here's the roundup of our ...
Read ArticlePodcast: Inspired Opinion - a Microsoft Inspire Review
Episode 5 of Risc IT's Straight Talking 365 Podcast series, Wavenet experts join Mark Lawton to ...
Read ArticleProtecting your Mental Wellbeing when Working from Home
How are you feeling? Working from home comes with it's own challenges, it can leave you feeling ...
Read ArticleCase Study: Watsons Property
About Watsons Property Watsons Property, a multi-disciplinary firm has been operating in the ...
Read ArticleHow to maximise your IT investment through simplicity
You've no doubt heard the phrase 'keep it simple' countless times. Well, the saying rings true for ...
Read ArticleHow to maximise your IT investment through simplicity
You've no doubt heard the phrase 'keep it simple' countless times. Well, the saying rings true for ...
Read ArticleWhat's New for Microsoft Teams in July - Meetings and Webinars Edition
New Feature Rollouts July sees more new features and updates to Teams. Here's the roundup of our ...
Read ArticleCase Study: Valley Leisure Ltd
About Valley Leisure Ltd Valley Leisure Ltd is an independent charitable trust based in Andover, ...
Read ArticleIaaS: Why it's important now and for the future
Firstly what is IaaS? Firstly what is IaaS? IaaS stands for Infrastructure as a Service and is the ...
Read ArticleWavenet Celebrate Pride Month
As we progress through Pride Month, Wavenet - the next-generation carrier and systems integrator, ...
Read ArticleCase Study: Citizens Advice North East Suffolk
About Citizens Advice North East Suffolk Citizens Advice North East Suffolk is an independent ...
Read ArticleIaaS: Why it's important now and for the future
Firstly what is IaaS? IaaS stands for Infrastructure as a Service and is the move from dedicated ...
Read ArticleMicrosoft Teams and 'The New Normal'
Telecoms and ICT as an industry are going through a period of incredible uncertainty and undergoing ...
Read ArticleUsing Microsoft Teams on Your RealWear Headset
Handsfree collaboration when you need it most. RealWear headsets integrate perfectly with Microsoft ...
Read ArticleWhat's New in Microsoft Teams June 2021
June sees a plethora of amazing new feature rollouts to bring your collaboration to the next level. ...
Read ArticleBuilding strength in the hastening UCaaS gold rush
The telecoms and ICT industry is now well into one of its biggest growth opportunities in modern ...
Read ArticleReal-time and Predictive Analytics
Stop what you’re doing and grab someone in marketing! This month’s theme of predictive analytics is ...
Read ArticleThree Considerations for Managed Services
Modern businesses use a lot of technology to keep running; and purchasing, maintaining and ...
Read ArticleThe Big Switch-off: Everything You Need to Know
What is the big switch off? In 2015 BT Openreach announced that in 2025 both its PSTN and ISDN ...
Read ArticleMicrosoft Teams: Phone Systems & Direct Routing
To Direct Route or not to Direct Route? Regardless of size, this is a question that many ...
Read ArticleThe Importance of Backup for Microsoft Teams
At the start of the pandemic, the demand for Microsoft Teams grew. Working from home is set to be ...
Read ArticleWhat is Cloud Backup and How Does It Work?
Cloud backup is becoming an increasingly common method of secondary data storage. The word ‘Cloud’ ...
Read ArticleThe Importance of Backup for Your Business
Continuity and backup planning go hand-in-hand. Business owners don’t like to think of the worst ...
Read ArticleSIP Trunks: Enabling Flexible Communications
SIP trunks are not just the latest buzzword. In the world of business telecommunications, it can ...
Read Article15 compliant call recording imperatives for Microsoft Teams
With increasing regulatory scrutiny and workers communicating through multiple platforms, there is ...
Read ArticleHow to Customise Your Background in Microsoft Teams
There have been many new features to Microsoft Teams recently, all improving your meetings, calls ...
Read ArticleA Message from Antony Black
After over 20 years of experience in the ICT and telecoms industry, I feel privileged to be writing ...
Read ArticlePreparing for the 2025 Switch-Off
The clock is continuing to tick ever closer to a new era of connectivity. 2025 will signal the ...
Read ArticleAdding Value with Microsoft Teams
These past 12 months have seen no end to technical advancement for so many organisations, the ...
Read ArticlePreparing Customers for the 2025 Switch-Off
The clock is continuing to tick ever closer to a new era of connectivity. 2025 will signal the ...
Read ArticleShould you be making the move to ITaaS?
Subscription-based IT The way businesses purchase IT and software services has changed. With the ...
Read ArticlePreparing Customers for the 2025 Switch-Off
The clock is continuing to tick ever closer to a new era of connectivity. 2025 will signal the ...
Read Article5 Ways to Make Microsoft Teams Work Harder for Your Business
Whether by choice or by necessity, it's no secret that Microsoft Teams has taken the world by storm ...
Read ArticleThe Business Benefits of Managed Services
Modern businesses use a lot of technology to keep running; and purchasing, maintaining and ...
Read ArticleWhat's New in Microsoft Teams May 2021
Another busy month of exciting new Teams features, we've rounded up our favourite May sees some ...
Read ArticleCase Study: Norfolk Dental Specialists
About Norfolk Dental Specialists Norfolk Dental Specialists is a dental practice based in Norwich ...
Read ArticleFull-Fibre Future Timeline
Full-Fibre Future Timeline The big switch-off is coming, here's all the key dates you need to know.
Read Article117 Exchanges Move to Stop Sell
117 Exchanges to Enter Stop Sell by June 2021 The below provides a full list of FTTP priority ...
Read ArticleThe Big Switch to FTTP: What You Need to Know
Fibre to the Premises (FTTP) is the latest broadband advancement that can support incredibly fast ...
Read ArticleSecure Collaboration with M365
Remote and Hybrid Working COVID- 19 has changed the world forever, none more so than the world of ...
Read ArticleEbook: Your Guide to The Full-Fibre Future
Full-Fibre Future The ISDN switch-off is on the horizon, download our free guide to see what it ...
Read ArticleSecure Remote Access with M365
Secure Remote Work With more of us working remotely than ever before, it's important to know how to ...
Read ArticleCase Study: Pontcae Medical Practice
About Pontcae Medical Practice Pontcae medical Practice is a large doctors surgery covering the ...
Read ArticleHybrid Working Puts Telecoms in the CX Fast Lane
Do you remember the time when resellers would simply sell a telephone system, bolt on a maintenance ...
Read ArticleProtect Against Cyber Threats and Data Loss with M365
Protect your most valuable assets Our new remote working world has left us more vulnerable to cyber ...
Read ArticleCase Study: Graham and Green
About Graham and Green Founded in 1974, Graham & Green is a family run interiors business ...
Read ArticleWhat's New in Microsoft Teams April 2021
A new month and a host of new Teams features ready to rollout. Here's our roundup of April's new ...
Read ArticleWhat's New in Microsoft Teams April 2021
For Microsoft Teams it’s been a busy, productive couple of months! There has been a lot of new ...
Read ArticleThe Top 10 Benefits of SIP
As businesses start to navigate the operational changes of the ISDN/PSTN switch-off, VoIP (Voice ...
Read ArticleCase Study: MYA Clinics Ltd
About MYA Clinics Ltd MYA aims to deliver the world’s most patient-focused cosmetic surgery. They ...
Read ArticleSeasonal Spring Backgrounds for Online Meetings
The sun is shining and it's snowing, it must be spring! Download and customise your online meeting ...
Read ArticleWhat's new in Microsoft Teams March 2021
With Microsoft Ignite now over, here's our roundup of the exciting new feature roll outs for ...
Read ArticleThe Benefits of Hosted Voice
With the ISDN/PSTN switch-off on the horizon, many businesses are looking towards new technologies ...
Read ArticleLive Transcription now available for Microsoft Teams
Microsoft Teams latest feature roll out helps you quickly get up to date when you've joined a ...
Read ArticleWavenet Distribution expands with partner with intY, strengthening intY's Microsoft Teams offering.
intY Strengthens Microsoft Teams Offering with Teams+ Program and Distributor Partnership with ...
Read ArticleIs UC Vital for the Future of the Contact Centre Industry?
Ensuring that no matter what, customers are always provided with the best service possible is of ...
Read ArticlePodcast - All Things UC with Risc IT
Episode 4 of Risc IT's Straight Talking 365 Podcast series, Mike Korkidakis joins Mark Lawton to ...
Read ArticleTeam Collaboration - Time for a Shake Up?
Panic has ensued across the world as covid-19 continues to spread. It has resulted in organisations ...
Read ArticlePredicting the Contact Centre Future
The pandemic has changed our views and experiences of so much it’s almost difficult to remember ...
Read ArticleIs Hybrid-Working the New Normal?
Sometimes it takes a large scale event for us to change the way we think about things. The COVID-19 ...
Read ArticleWhy Remote Working Works For Me
In this special guest blog, written by EMEAA Channel Sales Manager Mike Korkidakis, he talks about ...
Read ArticleWhy AI Must be Humane to Benefit Businesses
The year 2020 brought about many things, the major one being COVID-19. It was also the year of ...
Read ArticleHow to drive customer value with agile solutions
The last year has seen technology road maps accelerate at a rate nobody ever could have predicted, ...
Read ArticleThe big switch off - Is a ‘wait and see’ attitude okay?
According to research carried out by Zen Internet, almost one in four British businesses are ...
Read ArticleThe big switch off - Is a ‘wait and see’ attitude okay?
According to research carried out by Zen Internet, almost one in four British businesses are ...
Read ArticleWhy AI Must be Humane to Benefit Businesses
Can AI truly benefit CX? The year 2020 brought about many things, the major one being COVID-19. It ...
Read ArticleWhat's New in Microsoft Teams - Ignite Edition
Innovation at Ignite At Ignite, Microsoft announced many new features to Microsoft Teams to help ...
Read ArticleWhat's New in Microsoft Teams March 2021 - Ignite Edition
Innovation at Ignite At Ignite, Microsoft announced many new features to Microsoft Teams to help ...
Read ArticleCase Study: Andrew Collinge
About Andrew Collinge Andrew Collinge is a family-owned hairdressing company based in the North ...
Read ArticleWhat's Happening with The PSTN Switch Off?
You'll have no doubt been aware of the impending PSTN switch off for a good couple of years by now. ...
Read ArticleCase Study: Riviera Insurance
About Riviera Insurance The Riviera Group was founded in 2016 and is made up of two entities, ...
Read ArticleFind out more and speak to one of our specialists today.
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