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Benchmarking Markets, Innovations, applications and opportunities in CCaaS, the race to the bottom has stalled

A price rise is coming! The cost of everything including commodities, energy, food, and the ...

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From IVR centric contact centres to ’Digital First’ engagement centres

Many of you have started on a company’s website and when in need of support been forced to call ...

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Wavenet Wholesale welcomes Nick Davenport as Desk-Based Partner Account Manager

Wavenet Wholesale are pleased to welcome Nick to the team as a Desk-Based Partner Account Manager. ...

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Part 4: Improve your Agent Experience to transform your contact centre

Welcome to the final blog in our series on Agent Experience (AX). By now you should have a good ...

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Part 3: How to create the Agent Experience your customer experience needs

So far we’ve looked at why Agent Experience (AX) is key to delivering impressive, connected ...

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How can resellers safeguard customers against increasingly sophisticated threats

In Comms Dealer November 21 issue, industry leaders discuss turning cyber threats into ...

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Wavenet Distribution expands with partner with intY, strengthening intY's Microsoft Teams offering.

intY Strengthens Microsoft Teams Offering with Teams+ Program and Distributor Partnership with ...

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