Our Public Sector Technology Solutions Offer You the Assurances of:
Using Internet Where Appropriate for Cloud-based Solutions.
With cloud computing becoming the norm for government agencies and departments along with the public sector as a whole, Wavenet provides the opportunity to streamline the procurement process of cloud-based solutions and other IT related services. We offer a choice of solutions committed to reducing prices, and eliminating downtime, so environments become more resilient and more predictable.
Data Solutions with Complete Resilience
Wavenet’s fully robust service offering utilises a global architecture, with all hosted solutions operating from geographically dispersed data centre locations which operate 24x7. We provide reliable and secure data and voice communications, with client services able to continue operating even in the event of a partial failure, while enabling incoming and outgoing calls and data to be intellige
ntly routed to a separate facility.
End-to-end Security Based on a Suite of Services
In line with the government's security principles, Wavenet is committed to ensuring public sector workers such as nurses, police officers, and social workers are able to communicate more effectively and securely, ensuring users stay safe while supporting organisations compliance efforts with GDPR. Our services include Distributed Denial of Service (DDoS) protection, 2-factor Authentication, and Next-Generation Firewall.
Communications Solutions, Not Just 'Products and Technology'
Wavenet offers a limitless range of traditional and hosted voice communications solutions aimed at ensuring the public sector remains ‘always-on’, and able to bring together all ‘real-time’ communication services into one central interface. Public sector users and agents are able to utilise omnichannel solutions incorporating web, video, mobile, social, email, chat irrespective of their location or device to accelerate collaboration and decision-making.
Enhanced Collaboration and Workforce Productivity
Wavenet works alongside leading-edge partners to accelerate team collaboration and decision-making on a range of conformance tested devices. With intelligent call routing and Interactive Voice Response (IVR) with speech recognition, our contact centre solutions also offer the ability to integrate with all major CRM systems, eliminating the need to purchase expensive in-house solutions and negating all associated maintenance issues.
One Portal, One Invoice for All Services
Passionate about giving the public sector the opportunity to introduce new technology on a flexible contract structure, Wavenet are committed to reducing prices and working with clients to agree the approach to plan management. Wavenet works with a number of tier 1 providers meaning contracts and tariffs can be built and managed to meet specific requirements, with the benefit of a single portal which is able to define user groups and redistribute bills on a department or cost centre basis.