Collaborate, Communicate, Seamlessly.

 

Next-level on-site and cloud communications for enterprises and large businesses looking to radically transform their business operations. Mitel's game-changing solutions include robust phone systems, video collaboration applications and contact centre solutions that drive results. When your customers demand the best, so should you.

 

Greyscale Images (6)-1In the digital age customers interact with the brands they love on the platforms they love; from social media to email and Whattsapp an omnichannel experience is no longer a nice to have but a need to have. Mitel helps you do more, respond faster and provide market-leading customer service, first time, every time.

 

With agile and flexible solutions built with business in mind, Mitel ensures a seamless user experience both internally and for your customers. Over 70 million users worldwide trust Mitel to provide them with proven reliability, security and scalability. Mitel provides a platform you can rely upon now, and in the future. 

 

 

 

 

 

Reliability and Performance in the Cloud.

 

Simplicity and Reliability; Micloud Connect

Your complete communications, collaboration and contact centre.

 

Built for Resilience
Backed by Google Cloud's industry-leading reliability, security and scalability to deliver uptime and SOC 2 and HIPAA compliance

 

Easy to Use, Simple to Manage
The modern, intuitive user interface makes it easy for end-users and admins to get work done fast with single-click functionality, a seamless experience across devices and real-time management.
 
Unobtrusive Implementation
Clear expectations and timelines ensure a smooth transition, so you can make the switch quickly and confidently. The admin portal makes it easy to add functionality and upgrade permissions in real-time.
 
 
 
Providing an easy-to-use, all in one communication, collaboration and contact centre hosted in the Cloud, MiCloud Connect combines an intuitive user experience backed by Google Cloud's proven reliability. Making every interaction simple, safe and secure.
 
 
VOICE
 
Rich PBX features, advanced call controls and softphone, mobile and IP desk phone options so you can talk and meet from anywhere effortlessly.
 
COLLABORATION
 
Bring teams together with messaging, conferencing, screen sharing, file sharing and more. Users can stay connected while on the go with our web, mobile and desktop applications.
 
CONTACT CENTER
 
Choose from our advanced, over-the-top contact centre solution, MiCloud Connect CX, or simple, integrated service, MiCloud Connect Contact Center.

 

Reliable, flexible and agile solutions for your business. Supporting you now and in the future.

 

Built with Business in Mind; MiCloud Flex

 

A purpose-built communications solution built on a leading public cloud platform that improves business productivity.

MiCloud Flex is designed to deliver a unique experience, both internally and for your customers. MiCloud Flex offers proven reliability, security and scalability to deliver uptime and compliance you can depend on. It delivers a complete solution in the cloud to enable unified, scalable and mobile communications to anyone, anywhere and on any device. it's everything you need to take your communications to the next level - more mobility, rich enterprise and team collaboration, exceptional customer experiences - without the cost and complexity of a traditional, premises-based communications system.

 

Benefits

 

FULLY HOSTED END-TO-END SOLUTION WITH ROBUST SYSTEM FEATURES

 

Get an enterprise-class communications solution in the cloud with customizable options and seamless integration with top business applications. You get everything you need in one cloud and in one solution from the number one cloud provider.

 

IDEAL FOR MULTI-OFFICE ENVIRONMENTS

 

Users enjoy the same communications experience anywhere, anytime on any device. Applications and information move seamlessly because they’re stored in the cloud. But they also feature advanced security protection to ensure that sensitive data remains safe.

 

COLLABORATE SMARTER

 

MiCloud Flex also boasts robust features including presence-based awareness, instant video communications, visual voicemail, attendant console and much more

 

WORK ANYWHERE

 

Deliver a single communications portal that displays consistently on desktops, laptops, smartphones and tablets. This gives customers the freedom to communicate using voice, email, text or chat from any device. 

 

DELIGHT YOUR CUSTOMERS

 

Combine your contact centre with CRM or other business applications to deliver real-time customer intelligence to agents across any medium (voice, video, chat, etc.) and identify customers based on stored profiles and intelligently route them to the right agents/resources.

 

MAXIMUM FLEXIBILITY AND SCALE

 

With a dedicated instance hosted in secure data centres, you get maximum flexibility to create your own communications environment without the complexity of managing it yourself. You get full control over upgrade and maintenance windows. With several service plans, you get the flexibility to mix and match service levels, allowing you to easily adapt to changing or growing business demands. 

 

 

 

 

You're In The Best Hands...

 

Wavenet has over 20 years of experience in voice technologies, working with businesses across the UK to deliver high-quality, reliable telecoms and technology solutions. In partnership with Mitel to deliver cutting-edge solutions to empower your business and employees to do more.

 

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We are passionate about being at the forefront of disruptive technology providing our customers with the innovation and infrastructure to truly outperform their competitors.

We work with our customers to understand each business’s unique needs and challenges and build innovative solutions that are reliable, secure and future-proof.

Established in 2000, Wavenet provides a wide range of leading communications and technology solutions to medium and enterprise companies throughout the UK. We have grown to over 200 employees and more than 8,000 customers nationwide giving us the trust and experience required to make your Business Brilliant.

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