Latest News From Mitel Regarding ShoreTel Acquisition

Posted by Elliot Dacosta on 26 September, 2017

As you should be aware by now, our 2 biggest suppliers have joined forces with Mitel acquiring ShoreTel towards the end of July. This has been a very exciting time for us at Solar given that we are the only platinum partner outside of the USA for ShoreTel, as well as a gold partner for Mitel.

By their very nature, information surrounding acquisitions can be very slow to roll out, however Mitel have done a good job thus far at reassuring everyone and ensuring there is a smooth transition. This is the latest partner statement by Mitel's Todd Abbott, the Executive Vice President of Global Sales:

25th September 2017 -
Mitel Completes ShoreTel Acquisition Today 

Mitel announced that it has completed its acquisition of ShoreTel. I wanted to immediately share with you our excitement about the combination of the two companies, and to outline what this means for you.

Stronger together as a UCaaS market leader

As of today, Mitel and ShoreTel are now one company – Mitel – with #2 market share in the global Unified Communications as a Service (UCaaS) space. Stronger together, we are ideally positioned to lead in this high-growth market. As enterprises around the world look to move to the cloud and digitally transform their businesses, Mitel is able to take customers to the cloud seamlessly and simply, with a unique suite of cloud solutions and applications, investment protection, and a technology path to the future.

We believe this combination is a powerful one. I encourage you to watch the video with Mitel CEO Rich McBee explaining how powering connections now becomes brilliantly simple.

What this acquisition means for ShoreTel customers

With the acquisition now complete, we begin the work of integrating the two companies as seamlessly as possible. Our top priority is to ensure that we continue to deliver high-quality solutions and support with little to no disruption to day-to-day operations. This means that today it is business as usual.

  • No changes to our customer relationships.
  • No changes to the purchasing processes.
  • No changes to the ShoreTel portfolio.
  • No changes to the Mitel portfolio.

We are currently working to complete an integrated portfolio roadmap, and any changes we anticipate making will be communicated well in advance. Over time we will explore opportunities to consolidate the supply chains of the two companies. Be assured that we will be communicating any new developments as they happen.

In the meantime, attached is a set of Frequently Asked Questions to help address any of your immediate questions.

Todd Abbott

Of course if you have any other questions that aren't featured in the FAQs, feel free to contact your account manager, drop us an email or give us a call on 0330 3333 999