We understand the importance of calls to your organisation. The challenge of ease for customers to call you and efficient call routing to the right department are critical factors for good customer experience and service efficiency.

 

The public sector is one of the busiest industry sectors and the ability to handle inbound calls efficiently is critical. Leaving callers on hold for too long or routing people through to the wrong department, is not only costly to your reputation but also impacts your bottom line.

 

Wavenet offers Inbound Telephony Services as part of the RM3808 Network 2 Framework in Lot 4. Our commitment to Public Sector organisations is to deliver a managed service that is designed to ensure you can effectively manage inbound calls. Answering calls quickly, routing efficiently and allowing your organisation to be more flexible.

 

We understand the challenges faced within the Public Sector and are dedicated to providing solutions to these.

 

 

serverFlexibility and Scalability

 

With the ever-changing needs of your organisation, the ability to scale services as required is one of the key benefits of an inbound telephony system. An inbound solution system from Wavenet gives you the ability to scale your telephony services to reflect your needs, this can be down to seasonal call volumes e.g for university clearing or in response to unexpected events such as flooding.

 

The ability to route calls based on a number of variables from voice recognition to keying a number means that calls can easily be transferred to the correct team and gives users the flexibility to route calls to other departments to support in times of high call volumes.

 

 

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Public sector organisations are under constant pressure to provide exceptional services and digital transformation whilst remaining cost-effective.

 

Wavenet's inbound telephony solution is implemented into your existing telecommunications structure, removing the need for costly infrastructure upgrades or expensive equipment. Reducing costs and making better use of existing physical resources within your organisation. Scalability further improves in cost efficiencies and gives you a future-proofed platform on which to grow.

 

 

?Customer Service

 

Excellent customer service is no longer a nice-to-have but a need-to-have.

 

Today, individuals are more demanding than ever before, with higher expectations of the service they receive.

 

Inbound solutions ease the pressure to deliver this level of service by quickly routing calls to the department that can best serve the customer, the addition of hunt groups, number recognition and automated routing further enhance the service.

 

 

Why Wavenet?

 

Wavenet has been named as a supplier on Crown Commercial Service’s (CCS) new Network Services 2 (RM3808) framework. We are proud to be able to support many more businesses in the public sector in the drive to a fully digitally transformed organisation.

 

Wavenet's dedicated Public Sector team can help you achieve your goals.

 

 

 

 

 

 

 

 

 

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"Our mission is to be the most respected provider of data, voice and technology in the UK."

Our solutions have been evolved over the last two decades to allow us to innovate and provide our customers with the future-proof technology they need to stay ahead of their competition. Broken into four simple groups, our solutions cover all aspects of business communications and technology.
 
  • Unified Communications & Voice
  • Networking & Connectivity
  • Security & Compliance
  • Technology Services

 

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Wavenet is a respected, multi-award-winning provider of telecoms and technology solutions to thousands of businesses and enterprises across the UK.

 

We are passionate about being at the forefront of disruptive technology providing our customers with the innovation and infrastructure to truly outperform their competitors.

 

We work with our customers to understand each business’s unique needs and challenges and build innovative solutions that are reliable, secure and future-proof.

 

Established in 2000, Wavenet provides a wide range of leading communications and technology solutions to medium and enterprise companies throughout the UK. We have grown to over 200 employees and more than 8,000 customers nationwide giving us the trust and experience required to make your Business Brilliant.

 

 

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