Introducing The Ultimate Cloud Contact Centre Solution for MS Teams!

 

TeamsLink Wavenet Microsoft TeamsTeamsLink Contact Centre provides a seamless Microsoft Teams Contact Centre experience using your existing Microsoft Teams client to make and receive external calls, saving on telephony costs and significantly improving agent efficiency and visibility.

 

TeamsLink Contact Centre is the extension of our TeamsLink platform, bringing you the same brilliant benefits on a much bigger scale. Plus, many contact-centre specific extras.

 

 

You have the freedom to use MS Teams as your client. You'll have seamless Office 365 integration so your call centre operations benefit from all of Microsoft's extra features.

 


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It’s important that Call Centre managers and their team members have the best visual tools to meet their customer’s needs.

 

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Power Bi Integration

 

Customized reports for your Contact Centre is everything and TeamsLink has enabled Power Bi integration so you can create live reports and glean data from numerous dashboards.

 

 

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Cloud hosted flexibility

 

There’s no on-premises bulky equipment or hefty start-up costs. Better still, it enables your people to work flexibly and collaboratively anywhere in the world on any compatible device.

 

Our Cloud-Hosted platform makes it easier than ever to implement UC & Contact Centre’s into your business without costly start-up costs or infrastructure changes.

 

 

Smart Agent Selection™

 

TeamsLink Smart Agent Selection™ (SAS) is an advanced algorithm created to help you use your hosted contact centre resources more efficiently.

 

TeamsLink Smart Agent Selection™ (SAS) is an advanced algorithm created to help you use your hosted contact centre resources more efficiently. It directs calls to the agents who have the skills and capacity to deal with them, meaning you reduce call waiting times, resolve more calls first time and improve customer satisfaction.

 

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Why Wavenet?

 

Enable external voice calling from within your Microsoft Teams client securely and efficiently with TeamsLink from Wavenet. Make and receive UK, international and mobile calls even with non-Teams contacts with reliable and cost-effective calling bundles.

 

TeamsLink and Microsoft Teams will give you the power to boost your business into a high-performing, collaborative team allowing you to share files and collaborate on working documents in real-time, with instant messaging built directly into the platform.

 

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"Our mission is to be the most respected provider of data, voice and technology in the UK."

Our solutions have been evolved over the last two decades to allow us to innovate and provide our customers with the future-proof technology they need to stay ahead of their competition. Broken into four simple groups, our solutions cover all aspects of business communications and technology.
 
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Enable external calling from Microsoft Teams with TeamsLink from Wavenet.

Wavenet is a respected, multi-award-winning provider of telecoms and technology solutions to thousands of businesses and enterprises across the UK.

 

We are passionate about being at the forefront of disruptive technology providing our customers with the innovation and infrastructure to truly outperform their competitors.

 

We work with our customers to understand each business’s unique needs and challenges and build innovative solutions that are reliable, secure and future-proof.

 

Established in 2000, Wavenet provides a wide range of leading communications and technology solutions to medium and enterprise companies throughout the UK. We have grown to over 200 employees and more than 8,000 customers nationwide giving us the trust and experience required to make your Business Brilliant.

 

 

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