TeamsLink Contact Centre provides a seamless Microsoft Teams Contact Centre experience using your existing Microsoft Teams client to make and receive external calls, saving on telephony costs and significantly improving agent efficiency and visibility.
TeamsLink Contact Centre is the extension of our TeamsLink platform, bringing you the same brilliant benefits on a much bigger scale. Plus, many contact-centre specific extras.
You have the freedom to use MS Teams as your client. You'll have seamless Office 365 integration so your call centre operations benefit from all of Microsoft's extra features.
Dashboards and Wallboards
It’s important that Call Centre managers and their team members have the best visual tools to meet their customer’s needs.
Power Bi Integration
Customized reports for your Contact Centre is everything and TeamsLink has enabled Power Bi integration so you can create live reports and glean data from numerous dashboards.
Cloud hosted flexibility
There’s no on-premises bulky equipment or hefty start-up costs. Better still, it enables your people to work flexibly and collaboratively anywhere in the world on any compatible device.
Our Cloud-Hosted platform makes it easier than ever to implement UC & Contact Centre’s into your business without costly start-up costs or infrastructure changes.
Smart Agent Selection™
TeamsLink Smart Agent Selection™ (SAS) is an advanced algorithm created to help you use your hosted contact centre resources more efficiently.
TeamsLink Smart Agent Selection™ (SAS) is an advanced algorithm created to help you use your hosted contact centre resources more efficiently. It directs calls to the agents who have the skills and capacity to deal with them, meaning you reduce call waiting times, resolve more calls first time and improve customer satisfaction.
Enable external voice calling from within your Microsoft Teams client securely and efficiently with TeamsLink from Wavenet. Make and receive UK, international and mobile calls even with non-Teams contacts with reliable and cost-effective calling bundles.
TeamsLink and Microsoft Teams will give you the power to boost your business into a high-performing, collaborative team allowing you to share files and collaborate on working documents in real-time, with instant messaging built directly into the platform.