Keeping your Teams safe

 

Working from home is set to be the new normal. If there's one thing that can be said for a global pandemic, it definitely accelerated the digital transformation timeline for many businesses and it comes as no surprise that MS Teams became the centre of this for many.

MSTeams73

 

Communication

 

In the increasingly competitive business arena a sudden switch to working from home meant businesses had to react quickly. It was imperative that communication with direct and wider teams within a company remained robust, uninterrupted and more importantly easily accessible. Particularly where technologies for remote working were not already in place. 

Microsoft Teams facilitates remote working with ease, regardless of the size of your business.

 

Collaboration

 

The need for collaborative working has been a challenge that many business have faced since the move to working from home.  Microsoft Teams allows seamless collaboration across all departments, with the ability to work on documents in real time.

 

Compliance

 

The ultimate C Word - by far the biggest challenge for remote working is compliance, particularly in those industries that have historically relied on call recording for this.  With a surge in demand for Microsoft Teams this was a hurdle that many businesses needed to overcome and the imperative for Teams Compliant Call Recording grew.

 

With many regulated industries such as financial services, public sector and even those within the customer service sector, call recording is a must.

 

Verint stepped up to the plate to offer the solution. As a Microsoft partner, Verint is able to provide policy-based Teams recording solutions. Not only do these call recording solutions, capture and store data for the prescribed retention periods but they also give users the option to retrieve, replay, tag and analyse the data. This allows all industries using the technology to strengthen both their regulatory compliance, employee conduct and their customer service.

 

Finding a balance between compliance and collaboration can be a challenge for many businesses but with the rise of working from home it is one that needs to be addressed. 

 

With that it mind it's important your compliance solution can support the following;

 

  • Can it capture all Microsoft Teams communications across all channels, whether this is a call, message, screen sharing or collaboration?
  • Is deployment simple and with minimal disruption to your organisation?
  • How easily can you recall and analyse the data recorded?

 

This is where our TeamsLink MiFID II compliant call recording can help.

 

TeamsLink Call Recording is a no-compromise solution for compliant call recording within Microsoft Teams. Capture and record all communications and interactions within Teams for true peace of mind and easy compliance management. 

 

TeamsLink call recording, records all Teams communications. Keeping you Communicating, Collaborating and most importantly of all, compliant.

 

Recorded Communication in Teams-1

 

 

 “TeamsLink keeps communication and collaboration within one single application. Wavenet's Teams platform is feature-rich and better value for money than Microsoft direct.

Our solutions have been evolved over the last two decades to allow us to innovate and provide our customers with the future-proof technology they need to stay ahead of their competition. Broken into four simple groups, our solutions cover all aspects of business communications and technology.
 
  • Unified Communications & Voice
  • Networking & Connectivity
  • Security & Compliance
  • Technology Services

 

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Enable external calling from Microsoft Teams with TeamsLink from Wavenet.

Wavenet is a respected, multi-award-winning provider of telecoms and technology solutions to thousands of businesses and enterprises across the UK.

 

We are passionate about being at the forefront of disruptive technology providing our customers with the innovation and infrastructure to truly outperform their competitors.

 

We work with our customers to understand each business’s unique needs and challenges and build innovative solutions that are reliable, secure and future-proof.

 

Established in 2000, Wavenet provides a wide range of leading communications and technology solutions to medium and enterprise companies throughout the UK. We have grown to over 200 employees and more than 8,000 customers nationwide giving us the trust and experience required to make your Business Brilliant.

 

 

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