Attract and Retain Top Talent by Enabling Remote Working at your Business


With remote working on the rise, the move to a more relaxed working structure can have huge benefits for those looking to recruit new staff.


Your customer service is only as good as the agents who deliver it. Customer service representatives are the face of your business. Since a service representative is often the first contact customers have with your brand, it’s vital to employ and retain top talent capable of performing at a level that reinforces the image your company is trying to project.


Recruitment can be difficult for a number of reasons, but often, one of the most common barriers is location and willingness to commute. Remote working eradicates this barrier allowing people to work from home, or in the case of larger organisations, an office closer to home that may not contain the department they work for.



DeskOnboard Remote Workers With Ease


With on-premise contact centres it can be extremely complicated to enable work-at-home agents—making it harder to attract skilled representatives who don't wish to relocate or prefer to work off-site.


Granting access to remote workers is often both time consuming and costly with the need to physically extend the technology all the way to an off-premise agents site.


With nothing to install or maintain on individual computers, you can get a remote agent, supervisor or manager set up in a matter of minutes.



Customer XPIncreased Employee Retention


The introduction of remote working increases retention rates by 30% in comparison to agents that are only able to work on-premise. Making it easier for agents to work for you can give your company a much needed boost in any recruitment drives.


OmnichannelLocation Agnostic


Cloud software is also location-agnostic, so features such as routing, call monitoring, and call blending can operate independently of physical sites without complex coding.


The ease with which you can bring remote workers on-board makes it financially and operationally feasible to deploy employees based on their specific skills, not their location. That translates into an infinitely larger talent pool to draw upon, allowing you to assemble the optimal team for your unique needs. Remote agents can also augment those in physical locations, helping you ramp up for seasonal sales or new marketing campaigns and easily span all time zones for 24/7 contact centre coverage.


In short, the cloud gives you far greater flexibility when it comes to agent recruitment and retention—a significant advantage in today’s competitive landscape.



Gaming-1Business Continuity Benefits


Devastating tornadoes, earthquakes, hurricanes, and building fires can temporarily interrupt on-premise

customer service operations—or worse yet, bring them to a complete halt. But remote agents who are geographically dispersed mean you’ll always have representatives outside of the affected area who can stay connected and continue to serve your customers.


Business continuity is a huge consideration for any business when considering the impact of offering remote-working. 




Why Wavenet?


Your business is unique. You face unique problems which require unique fixes.

As an integral part of an organisation you need Contact Centre solutions that combine disciplines, streamline services and enable your business to be brilliant.


Wavenet simplifies call centre operations using technologies that seamlessly integrate with existing IT infrastructure, deploying them reliably across multiple locations. From entry level applications, to multi-agent, multi-media cloud-based solutions, we can help.


Wavenet partners with best in breed solutions providers, Mitel, Five9 and Cisco to deliver the future of Cloud Contact Centres.


Whether you have a small contact centre with a few agents or a large, multisite centre in need of multimedia capabilities, Wavenet can provide you with a contact centre solution helping you help streamline business operations and boost customer satisfaction.



"Our mission is to be the most respected provider of data, voice and technology in the UK."

Our solutions have been evolved over the last two decades to allow us to innovate and provide our customers with the future-proof technology they need to stay ahead of their competition. Broken into four simple groups, our solutions cover all aspects of business communications and technology.
  • Unified Communications & Voice
  • Networking & Connectivity
  • Security & Compliance
  • Technology Services


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Wavenet is a respected, multi-award-winning provider of telecoms and technology solutions to thousands of businesses and enterprises across the UK.


We are passionate about being at the forefront of disruptive technology providing our customers with the innovation and infrastructure to truly outperform their competitors.


We work with our customers to understand each business’s unique needs and challenges and build innovative solutions that are reliable, secure and future-proof.


Established in 2000, Wavenet provides a wide range of leading communications and technology solutions to medium and enterprise companies throughout the UK. We have grown to over 200 employees and more than 8,000 customers nationwide giving us the trust and experience required to make your Business Brilliant.



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