About The Customer
This leading charity provider for education consolidated its network of UK offices by deploying an innovative and bespoke unified communications (UC) solution from Wavenet. The project also saves the charity £20,000 per year in direct costs.
After making the decision to relocate its headquarters, the customer sought a cloud-based solution that could be tailored to fit its exact requirements. The platform not only needed to boost workforce connectivity within its office, but would also allow the charity to benefit from a truly joined-up approach to communications across its eight additional UK offices. Being dedicated users of Office 365, the charity also needed a UC platform that integrated seamlessly with the Microsoft suite of applications.
After contacting Wavenet to explore the possibility of replacing a number of different conventional phone systems across multiple locations with a single cohesive solution.
Following initial discussions, the charity conducted a site visit of an existing Skype for Business customer with a bespoke call routing solution. This prompted them to carry out a month-long trial at one of it's offices, before rolling out Skype for Business with Wavenet across each of its nine locations.
Wavenet’s cloud-based Skype for Business platform replaces the need to have a traditional phone network. This helps the workforce to stay continuously connected and reac able even when working remotely. All users have ‘dial in and out conferencing’ and Direct Dial In (DDI) numbers, whilst the platform’s advanced call routing application ensures callers are always directed to the most suitable department.
The customer saved approximately £20,000 per annum on direct costs, including service charges, maintaining equipment and call costs. The charity also makes significant indirect cost savings due to efficiency gains triggered by hot desking, the ability for staff to communicate better when working remotely, reduced travel, enhanced video conferencing, and greater overall workforce collaboration.
Employees use Jabra Evolve 65 headsets whilst the organisation also installed 40 Polycom Trio 8800s, the certified Skype for Business conference phone, for its meeting rooms and open office areas.
"We required a solution that would allow us to modernise our telephony infrastructure, whilst benefitting from a joined-up approach to communications across our nine offices. We noticed that employee communications improved, especially between different offices. These efficiency gains will lead to both direct and indirect cost savings, allowing us to focus on our vision of a day when no child’s educational success is limited by their socio-economic background."
With Skype for Business set to retire on July 31st 2021 businesses will now look to make the migration to Microsoft Teams.
This upgrade also gives them the ability to utilise TeamsLink and create a true Unified Communication platform that allows easy collaboration and communication across organisations of all sizes.