About Boxclever

 

Boxclever is a TV and domestic appliance rental company with a national presence. Headquartered in Bedford, with warehousing and refurbishment based in Wigan, the company is an amalgamation of many well-known brands such as Granada, Radio Rentals, Visionhire, Rumbleows, Redifussion, DVR and DER. Having undergone a number of transformations as a business, Boxclever has an illustrious history that dates back more than 50 years.

 

Boxclever's shared purpose as a business is to earn loyalty by putting our customers first. To do this, they are committed to a set of key ‘Values’ which were defined by both employees and management. The core principles and behaviours are something that all employees identify with, aspire to and operate within. Boxclever has been working with Wavenet to develop its technology to support these values.



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The challenge for Boxclever was adapting to the new business environments and the demands this brought with it. IT investment in infrastructure, and particularly telephony, was limited in the following 7 years after the closure of its high street stores as any change was viewed as complex and the business risk too high.

Head of Central Operations, Dominic Di-Folco said:

 

“Our needs as a business had changed and the scale of our customer service operations had reduced considerably but we were still operating the telephony and contact centre infrastructure that would befit a far larger organisation. Naturally, the costs associated with this setup was significant and we needed to adopt a far simpler and economically viable solution. We also needed to gain all the cost efficiencies without losing established functionality.”

 

The Solution

 

Following several meetings with Wavenet, Boxclever selected a Mitel multichannel contact centre utilising intrasite VOIP and a reduced number of ISDN trunks. The replacement of two large Option 81 installations with a total of 6u server rack space, not only provided significant space and efficiency savings, but also enabled a seamless migration of services over a single weekend when the head office moved site. 

 

The downsizing and replacement project was very successful and the Mitel solution continued to support the business needs well over the next five years. Advanced contact centre features like customisable reporting and whisper coach facilitated technical product experts with the ability to easily assist Boxclevers’ Customer Care staff in helping customers overcome their difficulties. Boxclever wanted to make further enhancements to resilience and further simplify the contact centre.

 

The Results

 

The fact that Wavenet is a Mitel UK Platinum partner gave Boxclever the confidence to turn to Wavenet to deliver a solution that would meet his needs. Wavenet have a solid track record of business transformation and cloud migration projects and so when Boxclever sought a cloud-based solution, staying with Wavenet was the obvious choice.

 

Boxclever were actually one of the first Mitel cloud customers in the UK thanks to their ability to effectively manage their ICT estate. Adopting the solution ensured it remained capable of supporting the needs of their business, empowering them to offer a best in class customer experience.

 

Through our work together Boxclever has been able to take advantage of the following results:

 

  • Lowest Total Cost of Ownership (TCO)
  • Minimal risk migration
  • Improved disaster recovery capability
  • Simple day to day administration
  • Best in class customer experience
  • Future-proof cloud-first architecture

 

 

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"Due to the future-proof nature of the Mitel Connect software we were able to easily move the on-site solution into the cloud. This gave us greater resilience and reduced costs."

 

Our solutions have been evolved over the last two decades to allow us to innovate and provide our customers with the future-proof technology they need to stay ahead of their competition. Broken into four simple groups, our solutions cover all aspects of business communications and technology.
 
  • Unified Communications & Voice
  • Networking & Connectivity
  • Security & Compliance
  • IT & Technology Services

 

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Wavenet is a respected, multi-award-winning provider of telecoms and technology solutions to thousands of businesses and enterprises across the UK.

 

We are passionate about being at the forefront of disruptive technology providing our customers with the innovation and infrastructure to truly outperform their competitors.

 

We work with our customers to understand each business’s unique needs and challenges and build innovative solutions that are reliable, secure and future-proof.

 

Established in 2000, Wavenet provides a wide range of leading communications and technology solutions to medium and enterprise companies throughout the UK. We have grown to over 200 employees and more than 8,000 customers nationwide giving us the trust and experience required to make your Business Brilliant.

 

 

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