VoIP Phone Systems can have advanced features, if there is a requirement. They can simply be added to the monthly package so there is no need for costly installs or downtime. Advanced features are particularly useful for companies that have to work quickly and efficiently.
CRM Integration Functionality
One such feature is CRM Integration. When a call comes in, a preview window displays the phone number that’s calling in, the name of the contact, company name, if it’s saved in the system. This is particularly useful to save details of suppliers and customers. If it’s an important customer, you can make an extra effort to pick up the call quicker and even say the company’s name who is calling in to ensure that you give them an extra personal service.
Your CRM of choice can be quickly and easily incorporated with your VoIP Phone System. So any calls made or received by your company can be dealt with in an efficient manner.
Click to Dial
Click to dial is a feature that allows Agents to be connected to Phone Calls quickly instead of dialling the whole phone number, which takes longer. Click to Dial ensures that the correct number is always called. If a high amount of calls are made, this saves time and makes sure that Agents are on the phone for a longer amount of time, thus increasing productivity and increasing a return on investment.
As well as reducing costs and time investment into your phone system, VoIP brings many other benefits.
Because VoIP is implemented over your internet connection, it’s easy to set-up, highly scalable and offers a greater degree of flexibility and agility to your workforce.
VoIP phone systems also make it easy to keep up with emerging technology, future-proofing your business and enabling you to be brilliant.
Wavenet build bespoke VoIP solutions that are extensive, affordable and reliable, helping you stay connected with your people and meet the ever-changing demands of your customers.