Don’t Mistake Disaster Recovery for Business Continuity Planning.

 

Every year severe disruption caused by extreme weather events is becoming increasingly common, so it’s vital to plan accordingly. Reliable disaster recovery solutions can be affordable and easy to implement, so there’s no reason not to.

 

Disaster Recovery Icon 3Business Continuity v Disaster Recovery.

 

Business continuity planning is the processes and procedures carried out by an organisation to ensure that essential business functions continue to operate during and after a disaster. An organisation will determine what needs to be done to restore operations if the business premises are not accessible for any reason, and from this they can develop and test a business continuity plan (BCP) that covers all the mission critical operations and business processes.

 

Part of this process involves the development of a disaster recovery plan (DRP), which are technical and created for specific departments to allow them to recover a particular business function. One DRP for IT is simply not sufficient, businesses need to have a BCP in place that covers all areas of the business.

 

Disaster Recovery Icon 3What happens when your phones go down?

 

A DRP is vital. This needs to be in place before disaster hits rather than figuring out what to do when it’s already happened. If phones aren’t answered a company can quickly loose new business and revenue, not to mention the damage to a business’s reputation if customers can’t get through to complete transactions or get answers to queries.

 

If a site is hit by a natural disaster and staff are unable to gain access, you need to be sure that calls are redirected automatically and staff can access key applications from another location while the customer remains unaware of any changes to call plans or place of business.

 

Your inbound call management solution will play a key part in your telephony DRP. A solution hosted in the cloud means no single point of failure and it’s both logically and geographically resilient. Employees should be able to gain access to the service from anywhere at any time and from any device with an internet connection, so there’s complete control over call routing plans and call agents. Calls could be redirected at the click of a button.

 

 

Disaster Recovery Icon 1Wavenet Inbound Call Management Solution.

 

An inbound call management solution means you’re in control when disaster hits, keeping your customers happy and always able to stay in touch.

 

As the system can be implemented into existing telecommunications structures, our solution removes the need to invest in new infrastructure, reducing costs and making better use of physical resources.

 

Flexible, scalable and with a host of options, our range of inbound services can be tailored to suit any business.

 

 


 

 

 

"Our mission is to be the most respected provider of data, voice and technology in the UK."

Our solutions have been evolved over the last two decades to allow us to innovate and provide our customers with the future-proof technology they need to stay ahead of their competition. Broken into four simple groups, our solutions cover all aspects of business communications and technology.
 
  • Unified Communications & Voice
  • Networking & Connectivity
  • Security & Compliance
  • Technology Services

 

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Wavenet is a respected, multi-award-winning provider of telecoms and technology solutions to thousands of businesses and enterprises across the UK.

 

We are passionate about being at the forefront of disruptive technology providing our customers with the innovation and infrastructure to truly outperform their competitors.

 

We work with our customers to understand each business’s unique needs and challenges and build innovative solutions that are reliable, secure and future-proof.

 

Established in 2000, Wavenet provides a wide range of leading communications and technology solutions to medium and enterprise companies throughout the UK. We have grown to over 200 employees and more than 8,000 customers nationwide giving us the trust and experience required to make your Business Brilliant.

 

 

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