Businesses need to deal with customers efficiently and effectively, which calls for constant improvement in their telephone system. In addition, they need to minimise issues such as unauthorised use of telephone services and toll fraud (Phone Hacking).
One of the major challenges is to monitor the improper use of corporate communication facilities for toll calls. The misuse of authorisation codes is a major concern for various types of businesses. Toll fraud can occur with TDM and IP-based voice systems. From employees that seek to make a few free calls to hackers, any telephone system can be vulnerable. However, call logging software can eliminate this problem by ensuring that a phone system is not compromised. Call logging involves capturing call records, storing them in a database, and then retrieving them by means of a reporting interface.
Call logging software has the ability to track toll fraud and provide alerts and reports of unusual phone activity. The software acts as a system watchdog for VoIP applications, alerting administrators of any suspicious calling activity. This includes calls to international destinations, chat lines, entertainment services, adult services, and more. In the age of terrorism, it is important for calls to be tracked.
Reports produced by call logging software can be used to increase business efficiency with additional integrated software modules. Phone call data can be collected and analysed for various purposes including the monitoring of costs. By looking at these records, a business can determine not only toll fraud but monitor the cost of calls and take necessary action to reduce such costs. It is also possible to determine the number of unused or overused extensions in a network.
Call logging software also enables businesses to improve the performance of employees by analysing how quickly they answer inbound calls. The data can be used to train and discipline staff in order to become more productive. With security being a major concern, it is important to choose the right telephony system such as Cisco Phones and Mitel Phones that offer call logging features to help prevent threats such as toll fraud. Cisco IP Phone s feature the unified communications system that provides users with a secure communications network.
Call logging software is used by many businesses across the globe to monitor and manage phone calls, cut costs, and increase sales and productivity. Therefore, small and medium enterprises with a significantly high calling activity ought to consider investing in call logging software.