Inbound Call Management the Way it Should be Done

Wavenet helps businesses maintain their customer service when normal working practices aren’t possible.

 

Businesses can re-direct or move their telephone numbers to our Myriad cloud inbound platform, enabling the following:

 

  • Auto-attendant and Interactive Voice Response
  • Intelligent incoming call routing – delivering calls anywhere to any device
  • Calls queueing at times of increased demand
  • Hunt Groups enabling distribution of calls across teams
  • Conferencing
  • Call recording
  • 99.9% Service Availability backed by robust SLA’s
  • instant re-configuration through web-based management portal

 

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This extensive functionality is further enhanced with a wealth of statistical information that can be used to report on call activity, run ad-hoc and scheduled reporting and view real-time reports via the dynamic dashboard.

 

Why choose the Myriad Platform?

 

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The Myriad platform outperforms all rivals in the marketplace. Not only does it provide base-level call routing, the rich feature set delivered over a network-integrated platform make it perfectly customisable whatever your business needs.

 

Myriad is also continuously updated based on your feedback, ensuring that your inbound call solution is always exactly what you need it to be. Providing you with market-leading features and functionality.

 

Advanced features mean that Myriad has been the first choice for inbound call solutions for over a decade. Myriad is the complete solution for inbound customer contact and call management.

 

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Customer service is the backbone of your business, getting it right is vital. Failing to deliver on expectations can impact the reputation of your business and lead to lost revenue. 

 

Wavenet, partnered with KCOM recognise that inbound calling is at the heart of many businesses and is a direct link to your customer.

 

Offering an advanced inbound solution, Myriad allows you to provide a seamless and robust customer service experience whether the challenges your business faces are flood, fire or viral outbreak.

 

 

 

Why Wavenet?

 

Increasing levels of online risk, coupled with the growing implications of network and data breaches, make investment in IT security a business essential.

 

Built to meet the needs of your business, Wavenet’s IT security and compliance solutions provide the ultimate protection against current and emerging online threats.

Our Cloud-based security solutions are managed 24/7, guarding your business against devastating cyber-attacks and data loss, while giving you the power to control what your employees see and do online.

 

Make your business brilliant, today and tomorrow, with security and compliance solutions from Wavenet.

 

 

 

Customer contact points are the vital link between businesses and their customers. Keeping these operational are critical to customer experience, consumer confidence and profitability.

 

Our solutions have been evolved over the last two decades to allow us to innovate and provide our customers with the future-proof technology they need to stay ahead of their competition. Broken into four simple groups, our solutions cover all aspects of business communications and technology.
 
  • Unified Communications & Voice
  • Networking & Connectivity
  • Security & Compliance
  • Technology Services

 

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Wavenet is a respected, multi-award-winning provider of telecoms and technology solutions to thousands of businesses and enterprises across the UK.

 

We are passionate about being at the forefront of disruptive technology providing our customers with the innovation and infrastructure to truly outperform their competitors.

 

We work with our customers to understand each business’s unique needs and challenges and build innovative solutions that are reliable, secure and future-proof.

 

Established in 2000, Wavenet provides a wide range of leading communications and technology solutions to medium and enterprise companies throughout the UK. We have grown to over 200 employees and more than 8,000 customers nationwide giving us the trust and experience required to make your Business Brilliant.

 

 

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