How Do You Know When You Have a Message Waiting?

Posted by Neil Tennant on 06 June, 2016

On a Mitel IP phone, your Message Waiting Indicator illuminates when you have a new message. Message Waiting Indicator is sometimes abbreviated to MWI.

You can use a key on your phone to quickly return the call.

This Mitel phone guide is for MiVoice Business (also known as Mitel 3300 ICP) users only.

Before You Start

In order to use this feature, you'll need to have a key on your phone pre-programmed as your MWI key. Ask your system administrator if you're not sure about this.

Returning a Call

If the message waiting LED is illuminated, imply press the pre-programmed MWI key to return the call. Your phone will dial the extension number for the person or group that left the message.