For users’ convenience, the system has two Hold timers: Hold and Hold - Alternate. In the default state, the Alternate timer is set for a longer time period than the Hold timer.
However, both timers are programmable. The “Alternate Hold Timer” endpoint flag determines which timer each endpoint uses. If the flag is disabled, the endpoint uses the Hold timer.
If it is enabled, the endpoint uses the Alternate timer. In the default state, the flag is disabled.
NOTE: This applies to Inter-Tel 5000 / Mitel 5000 / MiVoice Office 250 phone systems only. For help and support comment here or contact our Customer Support team.