With so many telephony products on the market, we are continually asked “what is the best?” however, as I am sure you can imagine, there is no single, simple answer. We pride ourselves at being at the forefront of providing telephony solutions, as well as having the knowledge to guide you, but ultimately the best solution comes down to what is right for your business. It is not a simple case of one size fits all, as some suppliers would have you believe, which is why it is best to get informed and find out what works best for you.
How we can help?
Well as we just alluded to, we recognise that no two businesses are the same and by virtue, nor do they operate in the same way. Regardless of whether you work in the private, public or third sector your organisation is unique in its own way and therefore your needs are by virtue, unique as well.
We will always go above and beyond to ensure that technology does the work so you don't have to, for example we had a client who had an issue with staff communication and efficiency within their business. They are a national manufacturing business with multiple sites across South Wales and the South West of England and have over 150 staff across their offices. Their key goal was that they wanted to achieve optimum communication between all staff, regardless of which site they were based. They were concerned that precious time was being wasted by an inefficient and clunky system that they had outgrown which was essentially making them work harder than they knew was necessary to achieve the results they wanted. A large portion of its staff were contact centre based, which involves dealing with customer enquiries as well as an outbound sales function. The customer wanted to be able to measure the effectiveness of its staff, as well as monitor which sales campaigns worked best whilst also ensuring they adhered to national regulations around data security.
Whilst some of these are common pain points for growing organisations, the combination of requirements will differ on a case by case basis. These are issues that arise as an organisation grows, both in terms of workload and staffing levels, which are not necessarily bad problems, but ones that need addressing nevertheless to ensure efficiency and cost savings. Of course it’s very easy to assume that newer systems have to be at the cost of a huge investment as well as time disruption due to install -the reality is that neither of these are the case with what is available.
The Mitel system that was recommended catered forall of the staff spread across multiple sites, and is designed to increase staff productivity whilst minimising wasted time and effort communicating across a multiple of sites; a seemingly perfect fit for the client. Another bonus was that the system was designed especially for small and medium sized businesses.
Make the right choice
When considering upgrading your telephony system, think about how it can help your business as a whole. You need to make technology work for you, which means don’t view it as a tool of compliance and rigid system you need to bend around. We all need telephones in our organisations, but think about how working can be made a little easier with the help of a little tech and doing reseach to find the right system that meets your needs.
What can tech help achieve?
There are so many different things you can achieve with the right system, but you need to ask the question, rather than simply suffer in silence. For example, many organisations have multiple sites across the country and something as simple as having the right system in place could mean the difference between closing a new opportunity or not, if people can speak to each other easily, they can do their jobs better. Whilst that seems like a fairly basic issue, you would be surprised of that amount of people we’ve spoken to who encounter this problem daily.
With many organisations now taking a serious approach to flexible working, having the ability to have staff who work on the road or from home, whilst remaining connected to colleagues as if they were sat in the office is another huge benefit. Transferring incoming calls to somebody’s mobile as easy as their office extension wastes needless time, and just helps the day go by a little easier.
What is the solution?
Many businesses are realising the solution is cloud telephony. Of course, making core changes to your business operations can be a daunting prospect, but it doesn’t have to be. Moving to the cloud is an almost foregone conclusion for businesses, it is now becoming a case of "when" instead of "if" businesses decide to adopt cloud technology and begin to realise the benefit of hosted telephony solutions. These include paying for the technology you use, greater scalability and flexibility, removing hardware maintenance costs, increasing data security and safe guarding data with cloud communications disaster recovery. If you are thinking “How do I transition to the cloud?”, why not download our simple Infographic "The Hidden Costs Of On-Premises Phone Systems" which outlines the cost savings you can make by switching to a cloud solution
Also, why not download our eBook "10 Vital Signs That Cloud Telephony Is Right For You" which explores some of the key benefits of cloud and then signs that your business should be considering making the move to cloud in 2018: