8 Reasons Switching Your Communications To The Cloud Makes Perfect Sense

Posted by Elliot Dacosta on 08 February, 2018

On the fence about switching from an on-premises phone system to cloud communications? Whilst businesses are already realising the benefits of hosted telephony solutions there are still many that are grappling with the same question, “is cloud right for me?” Well here are 8 key reasons why it makes sense to switch to cloud telephony…

1) Simplifies Phone System Maintenance

One of the key benefits of hosted telephony is your VoIP provider handles overarching software and network maintenance, taking it off your plate while you focus on running your business. Meanwhile, hosted VoIP solutions managers can oversee operations remotely and quickly add or remove features and functionality using web-based administration tools.

2) More Manageable Financial Model

Switching from a capital expense (CapEx) model to an operating expense (OpEx) model is an attractive option for many organizations – particularly those that are rapidly growing or experience seasonality. Not only does hosted business telephony minimize the up-front investment needed but it can also reduce costs in other areas, such as lower energy costs for cooling equipment and ongoing maintenance expenses. Services can also be scaled as needed without investing in additional infrastructure and hardware.

3) Increases Organizational Agility

With cloud telephony, your organization can gain greater flexibility to introduce new productivity-related applications and scale them across the business more easily. For example, applications such as team messaging, video conferencing or contact centre functionality can be added and integrated in minutes or days to increasing organizational employee collaboration and improve customer service.  

4) Improves Productivity

The cloud puts powerful unified communications and collaboration tools at your employees’ fingertips, including desktop sharing, video chat and instant messaging. With more cloud solutions also making these services available on a variety of mobile devices, mobile and remote employees can easily connect and collaborate with colleagues, customers and partners from any location. This instant accessibility can help pave the way for faster decision-making and higher productivity.

5) Keeps Tech-Loving Employees Happy

One of the benefits of hosted telephony is its ability to give all employees access to all corporate systems, apps and tools – regardless of location, time zone or device. This addresses one of the big HR challenges of managing Millennials in the workforce: They want the latest technology, greater flexibility in their work environment and instant access to the services they use regularly. Not only can the benefits of cloud communications help you attract and retain top Millennial talent, but they add value for employees of all generations and geographies as well.

6) Delivers More Personalized Customer Experiences

A growing number of cloud communications companies offer open APIs to streamline integrations with core business applications like helpdesk software or CRM systems. This kind of seamless workflow enables businesses to capture and leverage more data about customer interactions and use it to improve the customer experience. For example, with easy access to a customer’s full interaction history, contact centre agents can better anticipate and respond to both individual and aggregate customer needs and deliver more personalized care.

7) Keeps Communications Data Secure

The cloud’s security is constantly being strengthened. A good cloud VoIP provider will employ best practices around data encryption, firewall configurations and intrusion protection systems to deliver a secure environment. Look for a reputable provider who can offer a Service Level Agreements (SLAs) around their network uptime and support, plus transparency into recent network and application performance.

8) Ensures Greater Compliance

Cloud communications can also help you meet compliance requirements with greater ease, which is particularly important with the GDPR regulations coming into effect next year. While compliance with industry regulations is always the responsibility of multiple parties, including you and your employees, choosing a provider whose services meet relevant regulatory requirements for your business should be an essential piece of criteria in any solution evaluation. By leaning on your vendor’s expertise when it comes to the compliance of your communications, you’ll protect your business from hefty fines and free your IT team to focus on other tasks.

By now you should no longer be asking “is cloud right for me?” and instead be asking “how do I get my business on to the cloud?” With so many benefits, it’s easy to understand why many companies are moving their communications to the cloud. And with cloud adoption set to overtake on-premises systems in just a few years, implementation should be at the forefront of any IT leader’s plans.