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Category: Blog

Blog

Neil Tennant

Recent Posts

Mitel IP Phone, Posts, Blog, Cloud Communications, speed call, speed dial

How to Use Speed Dial on a Mitel IP Phone

On a Mitel IP phone, speed dial is called Speed Call. Use this feature to dial someone with a single keypress.
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By : Neil Tennant / 21 July, 2016 /

Mitel IP Phone, Posts, Blog, Call recording, Cloud Communications

How to Record Calls on a Mitel IP Phone

Mitel's Record-a-Call feature offers you an easy way to archive calls. You can use this for training purposes, for your own reference, or to keep a record of advice that has been given to a client.
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By : Neil Tennant / 14 July, 2016 /

MiCloud Office, Posts, Blog, Cloud Communications, Fax

Fax on MiCloud Office explained

Fax Numbers are available on the MiCloud Office platform.
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By : Neil Tennant / 03 July, 2016 /

Posts, Blog, Cloud Communications

Cancelling a Callback on a Mitel IP Phone

If you set a callback on your phone, you might need to cancel the request. This is a quick and simple procedure, but you may need to refer to the list of Mitel feature access codes before you start.
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By : Neil Tennant / 21 June, 2016 /

Advisory message, Away message, Mitel IP Phone, Posts, Blog, Cloud Communications

Setting an Advisory Message on Your Mitel IP Phone

If you're going to be away from your desk for a while, you can set an Away message on your telephone screen that will advise colleagues of your whereabouts. This is handy if you want to reserve a hot ...
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By : Neil Tennant / 07 June, 2016 /

Mitel IP Phone, MWI, Posts, Blog, Cloud Communications, Message Waiting Indicator

How Do You Know When You Have a Message Waiting?

On a Mitel IP phone, your Message Waiting Indicator illuminates when you have a new message. Message Waiting Indicator is sometimes abbreviated to MWI.
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By : Neil Tennant / 06 June, 2016 /

Attendant Group Numbers, MiCloud Office Features, Posts, Blog, Cloud Communications

Using Attendant Group Numbers on MiCloud Office

Attendant Group Number is a function number with queue to distribute calls between attendants normally used for switchboard scenario. Attendant groups are similar to ACD groups. However, for ...
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By : Neil Tennant / 18 May, 2016 /

headset, Mitel IP Phone, Posts, Blog, Cloud Communications

Connecting a Headset to a Mitel IP Phone

For many Mitel IP phone users, a headset is an essential tool. It's important to understand how to activate and deactivate your headset, and how to manage calls, so that you give your callers a good ...
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By : Neil Tennant / 03 May, 2016 /

automatic call distribution (ACD) group, groups, hunt group, Mitel IP Phone, personal ring group, Posts, ring group, Blog, Cloud Communications, group presence

About Group Presence on the Mitel IP Phone

When you're added to a telephone group, there may be times when you need to log out to prevent calls being routed to your phone. This can help to reduce wait times for callers, as well as ensuring ...
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By : Neil Tennant / 26 April, 2016 /

MiCloud Office, Posts, Blog, Cloud Communications

MiCloud Office Call Distribution Numbers explained

Call Distribution Number / (also known as ACD Light Group Number) With your MiCloud Office phone system a Call Distribution Number is a function number with queue to distribute calls to logged in ...
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By : Neil Tennant / 23 April, 2016 /
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