Category: Blog


Gartner Magic Quadrant Recognises ShoreTel As “Visionary” UC Vendor

Gartner’s 2015 Magic Quadrant For Unified Communications has positioned ShoreTel in the visionaries quadrant praising its new ShoreTel Connect solution. Looking at six communications product areas ...
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By : Jess Jepson / 28 August, 2015 /

Setting scheduled backups for MiVoice Office 250

Having a recent backup of your MiVoice Office 250 phone system is key to continuity should you be affected by a power cut or someone accidentally powering down your system then this could cause the ...
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By : Paul Wilson / 27 August, 2015 /

Overview of Mitel Standard Linux

Mitel Standard Linux is the core operating system on which many Mitel MiVoice business applications are based and run from. These applications include MiVoice Border Gateway, MiVoice Messenger, ...
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By : Jess Jepson / 24 August, 2015 /

How to create a system speed number on the MiVoice Business

There are 2 different ways you can create a system speed dial on the MiVoice Business. The first is through the 'Group Administration Tool' and the second is through the 'System Administration Tool' ...
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By : Jess Jepson / 21 August, 2015 /

How to configure alarm notifications for Mitel 5000

In this guide you will be shown how to configure alarm notifications to be sent to an e-mail address based on what type of alarm is received by the Admin&Diag tool i.e #145 92001 out of service.
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By : Paul Wilson / 18 August, 2015 /

How to Capture a Support Package on Mitel Standard Linux

In order to aid fault finding and resolution on Mitel Standard Linux based application servers our technical support team will often ask for a support package containing log files, system config etc. ...
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By : Paul Wilson / 17 August, 2015 /

Bradford Goes Wireless

Great news! The city of Bradford has gone wireless and businesses with the following postcodes can take full advantage of superfast broadband at last!
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By : Neil Tennant / 12 August, 2015 /

ISDN: The end of an era?

We’re all a little resistant to change; it’s a universal fact - even the most tech-savvy and innovative among us are not always willing to jump on the early waves of change. However, this change has ...
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By : Neil Tennant / 11 August, 2015 /

Customer Service Channels Evolving – Customer Service Apps

LG Electronics have marked a new age of customer service with the launch of their customer service application, specifically designed for smartphones. The flexible mobility solution, which can be ...
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By : Jess Jepson / 06 August, 2015 /

How to use ACD Agent Control on Mitel Phone Manager

A lot of contact centre's utilise a hot desking system, this means that anyone working within the contact centre does not have a permanent desk. Mitel Phone manager allows users to log into their ...
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By : Jess Jepson / 05 August, 2015 /

Setting up group page on the MiVoice Business

Group page allows an extension to make an announcement using the speakers of other phones, certain phones can be added to a particular group such as individual departments.
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By : Jess Jepson / 04 August, 2015 /

Changing the default save file type on Microsoft Word

Very recently I have been upgraded from Office 2003 to 2013, so I have access to all the latest improvements available from Microsoft.
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By : Jess Jepson / 03 August, 2015 /

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