IT Support Outsourcing, are you ready?

Most companies as they grow in numbers start to realise their IT can be a real headache. The larger ...

View Sector

Mitel Phone Manager: Toaster Soft Keys Explained

As part of Mitel Phone Manager when you are on a call you will see what is called 'the toaster' ...

View Sector

Oaisys Talkument Firewall Ports

We recently received a request from a customer who has an Oaisys call recorder. They have the ...

View Sector

Telephone System Supplier? Look no further

Happy New Year phone system buyers of the UK! If you're seeking a competitive edge this year then ...

View Sector

An Introduction to VoIP

What is VoIP? VoIP stands for ‘Voice-over-IP’ and is a new(ish) business telephone service that ...

View Sector

SIP Review | A short guide with 10 top tips

Ensure your network infrastructure is capable of supporting VoIP For SIP trunking, ensure you have ...

View Sector

SIP Review | A short guide with 10 top tips

Ensure your network infrastructure is capable of supporting VoIP For SIP trunking, ensure you have ...

View Sector

SIP Review | A short guide with 10 top tips

Ensure your network infrastructure is capable of supporting VoIP For SIP trunking, ensure you have ...

View Sector

SIP Review | A short guide with 10 top tips

Ensure your network infrastructure is capable of supporting VoIP For SIP trunking, ensure you have ...

View Sector

SIP Trunks | What’s all the fuss about?

It’s been a common question in the business world over the past few years, what’s all this SIP ...

View Sector

SIP Trunks | What’s all the fuss about?

It’s been a common question in the business world over the past few years, what’s all this SIP ...

View Sector

Phone Manager Basic Features

Moving into new premises is a perfect time to purchase a new phone system.  This is a cost that ...

View Sector

What is Slamming?

Slamming is a term used when your telephone provider changes without your knowledge or consent. ...

View Sector

Colour Codes for CAT5 Cables

It is essential for us at Denwa to have the correct cables when completing our customer’s ...

View Sector

A Phone Call from Your Broadband Provider

Calls from People trying to scam you are not a new thing. However, it is always worth being on the ...

View Sector

Why is it important to have a contract?

One of my main roles within Denwa is to ensure that all contracts are up to date. Every now and ...

View Sector

Why IP Phones are better than Digital phones?

This is an interesting debate for telephone enthusiasts, have we gone full circle or do IP phones ...

View Sector

Are analogue lines on the way out?

Analogue telephone lines are on their way out, slowly being replaced by ISDN and SIP. As Fibre to ...

View Sector

Mitel 5000: Four Built in Analogue Ports

Despite the Mitel 5000 being a system that is associated with IP telephony, there are four analogue ...

View Sector

Clear Network Alarm 9851

Clears network-wide alarms on every node in the network, but will not affect system alarms. The ...

View Sector

Diverting Calls

Here’s a quick tutorial on how to forward your calls from a Mitel Phone System. Call Forward All ...

View Sector

Do you hear a Crackly Noise during your Phone Calls?

As winter is with us and the weather is getting colder, wetter and icier, we have had a few ...

View Sector

Caller ID | Can I manipulate the number I show?

A common question from many of our customers.. “Can I show a different geographic number when I ...

View Sector

Best Phone System for Small Business

Buying a phone system for a small business? Which is the best and how to ensure you get value for ...

View Sector

Benefits of Wallboard Software in your Sales Team

Dial back Lost Calls instantly Effective monitoring of Daily Sales Competitions Monitor Line Usage ...

View Sector

Reporting on Real-Time Calls

Oak reportX will soon have extra functionality with their up-and-coming release of software. There ...

View Sector

Are you Missing Calls?

Have you ever had a complaint from someone who hasn’t been able to contact you for the last few ...

View Sector

Friends and Family calls cost UK business

Recent research states that approximately 10 percent of your staff make expensive calls to their ...

View Sector

Protect your business from Phone Hacking

Businesses need to deal with customers efficiently and effectively, which calls for constant ...

View Sector

Cloud Telephony

Denwa are always looking at how we can provide the best service and the best telecoms solutions to ...

View Sector

Too many messages!!!!

One of the more common support tickets we see is where on a Mitel 5000 system a user will report ...

View Sector

UC Express Softphone

You can use your PC as a softphone connected to your Mitel 5000 as a SIP extension. All you need is ...

View Sector

Non-geographic Numbers

When calling non-geographic numbers (which is commonplace in businesses) it can be very confusing ...

View Sector

Accessing Voice Mail from Remote Locations

A great feature available with the Mitel 5000 allows individuals to access their voicemail when ...

View Sector

The basics of a VoIP System?

A hosted telephone system is where the central control unit or server for the phone system is ...

View Sector

Night Ring On/Off 9860

Feature Code 9860 on the Mitel 5000 phone system enables and disables the manual night mode ...

View Sector

Clear System Alarm 9850

Clears all local and network-wide system alarm displays on your node. You can also clear system ...

View Sector

Program System Speed Dial 9801

To program System Speed Dials on Mitel 5000 dial 9801 from an administrator phone. By default the ...

View Sector

Advanced Features on VoIP Phone Systems

VoIP Phone Systems can have advanced features, if there is a requirement. They can simply be added ...

View Sector

What are 033 Numbers?

You may have noticed recently that companies are opting to have their own 033 number. We at Denwa ...

View Sector

Should I upgrade from Cat5 to Cat6?

A lot of Customers consider the choice between Cat5e and Cat6 cabling when installing or looking to ...

View Sector

What are Mod Taps?

Different businesses use different types of phones with their phone system. Even though IP, digital ...

View Sector

Denwa to launch Fast Track Engineering Academy, apply now

Do you know someone looking for a career in an I.T/Telecoms based role? Denwa are growing it’s ...

View Sector

Softphones: What and why?

A Softphone is a Software program that enables the user to make calls from his/her PC or laptop ...

View Sector

“You have accessed a network to which you are not subscribed”

As Denwa maintain a wide range of phone systems nationwide, we understand that there can be ...

View Sector

Calls received from 009012

There are plenty of cases where random numbers seem to call your home or business. We have had a ...

View Sector

Cloud Telephony – not sure which way to go?

Cloud is very much a buzz word in the world of computing and technology and there remains a lot of ...

View Sector

Recently graduated? Fancy a job in Sales?

Denwa are pleased to announce the forthcoming launch of their Denwa Academy. Designed to recruit ...

View Sector

Planning an office move in the cold season – 3 Top Tips

Every year we see a uptake in office moves and expansions towards Christmas, if you’re planning a ...

View Sector

Why small business owners need call recording..

Just imagine the day that you receive a Dear John email from a client. They state that their ...

View Sector

Best Phone System for Small Business

I’ve been working with phone systems for 15 years now and year on year people ask me which ...

View Sector

Phone Systems Manchester, Choose Solar

Whether you’re in a city office or on a trading estate in Manchester, Solar are a local telephone ...

View Sector

Phone Systems Lancashire, we are DENWA

A place where every phone matters. Denwa are a Lancashire based phone system supplier offering a ...

View Sector

Phone Systems UK, who to rely on in 2014

I just came back from an conference held by one of our main suppliers and interestingly enough some ...

View Sector

Planning the perfect Phone System Installation

You are about to choose your new phone system supplier, before you choose you need to be aware of ...

View Sector

Using Hoopla in a Sales Team

Take any football game you ever went to and try to imagine yourself or any of the thousands of ...

View Sector

Tips for using Outlook Mailbox

In most businesses, the main form of communication is still email, so it is very important to be ...

View Sector

Create and Share files using OneDrive

OneDrive is where to go to share Word documents, Powerpoint presentations, Excel spreadsheets, or ...

View Sector

Create a New Search Folder in Outlook

Searching through hundreds of emails for a specific one in Microsoft Outlook can be extremely ...

View Sector

Setting up an Automatic Reply on Outlook

Automatic replies are good to set up if you are out of the office for a period of time. On ...

View Sector

Add Hyphenation to your Word Document

Hyphenation is quite a hidden feature on Microsoft Word. It allows longer words at the end of a ...

View Sector

MiVoice Office – Feature Codes Explained

Feature Codes on the MiVoice Office platform are found inside of the ‘System’ section, and then ...

View Sector

How to change the time and manage daylight savings on the MiVoice Office Phone System

Every six months, Denwa’s help desk receives a number of phone calls about the time. It is quite ...

View Sector

How to change the default system timer for the MiVoice Office

System timers on the MiVoice Office can be configured to user preference and delays the time a ...

View Sector

MiVoice Business: How to access your voice messages externally

Being able to access your voicemail whilst on the go can allow users to react instantly to any ...

View Sector

How to change the IP address of your MiVoice Office

There are consequences involved with changing your IP address that you need to consider, especially ...

View Sector

Showcase a web page on your displayX wallboard

Displaying a page from your website or CMS can really help to keep your staff informed of what is ...

View Sector

Creating a ticker panel for the displayX system

Did You Know The User Has The Option Of Displaying a Free Form Scrolling Ticker Floating Anywhere ...

View Sector

Using Record-A-Call on an Intertel 8622 phone

‘Record-A-Call’ allows you to – believe it or not – record a call!! On your Intertel 8622 phone ...

View Sector

Xarios Phone Manager: Messaging Features

A handy feature of Xarios Phone manager with the Mitel 5000 is the ability to send messages using ...

View Sector

Mitel Phone Manager - Outlook Screen Pop

Mitel Phone Manager includes a feature where you can screen pop information from Microsoft Outlook ...

View Sector

Xarios Campaign Manager call blending explained

The Xarios Campaign Manager, a progressive outbound dialler for Mitel phone systems – supports call ...

View Sector

Dial Pattern options for Xarios phone manager

The phone manager “connection settings” window provides a dial patterns tab for you to select the ...

View Sector

Using the DSS console on Xarios phone manager

How to dial a device on DSS The DSS console on Xarios phone manager provides the user with option ...

View Sector

Minimum specification requirements for Xarios phone manager

During start up of Xarios, the phone manager will request a license from the application server for ...

View Sector

Searching and dialling numbers using the Xarios phone manager directory

Xarios provides the directory to display various numbers from locations. The directory displays the ...

View Sector

How to add and remove columns using the DSS console on Xarios phone manager

How to add a column to the console The DSS console allows you to add columns when the console is in ...

View Sector

Xarios Phone Manager: Common DSS buttons available for the toolbar

DSS console has a toolbar in which to gain access to commonly used features without having to use ...

View Sector

Using Mini Translator in Microsoft Word

In Microsoft Word, you can translate single words or phrases easily, and have the translations come ...

View Sector

What’s New in Microsoft Word 2013?

Microsoft Word is constantly improving with every update, making it easier to create and view ...

View Sector

Formatting Cells on Microsoft Excel

If you think basic information on Microsoft Excel looks a bit boring, or you need certain parts of ...

View Sector

Compare Microsoft Word documents side-by-side

You might often find yourself forever clicking on two separate word documents to compare them, when ...

View Sector

Creating a Keyboard Shortcut in Microsoft Word

Keyboard Shortcuts are very useful keyboard combinations to help undertake tasks on Microsoft Word ...

View Sector

Creating Business Cards on Microsoft Word

Why Use Word? Using Microsoft Word to create business cards for your business is both quicker and ...

View Sector

Recover Unsaved Work in Microsoft Office

If you ever exit a Microsoft Office program in a hurry and forget to save your work, don’t worry, ...

View Sector

Microsoft Outlook: Cc and Bcc

When composing a new email on Microsoft Outlook, you might see fields labelled Cc and Bcc and not ...

View Sector

Using iMessage on iPad

iMessage is a messaging service for Apple products, using the internet. It works just like text ...

View Sector

Microsoft Office Released for iPad

It’s what iPad users have been waiting for since the original release of the first iPad, and it’s ...

View Sector

Utilising the iPhone 5s Touch ID sensor

On the iPhone 5s, you can unlock your phone using a simple fingerprint, as opposed to the 4-digit ...

View Sector

What happens if you are travelling abroad with your iPhone?

Avoiding Roaming Charges When travelling abroad, you can often incur accidental roaming charges. To ...

View Sector

Conference Calls on iPhone

Setting Up A Conference Call You can set up a conference call, on your business iPhone, with up to ...

View Sector

Recording a Slow-Motion Video on iPhone 5s

One of the brilliant new features of the iPhone 5s is the Slow-Motion video. This slows down the ...

View Sector

Using flash for Notifications on iPhone 5s

For when you sometimes find it hard to hear your iPhone ringing with calls or messages, it might be ...

View Sector

Apple Mac Keyboard Shortcuts

To use a Keyboard Shortcut on a Mac, a modifier key is pressed with a character key. The ...

View Sector

MiVoice Business application Phone default window and keys

The Mitel 5330 and 5340 phones default windows and keys are shown below but the user has the ...

View Sector

How to clear a programmable key on a MiVoice Business Phone

Being able to program a key is an invaluable tool for making your day a lot easier. But what if you ...

View Sector

How to configure integrated office companion on your MiVoice Business Phone

After downloading integrated office companion you will need to configure your phone and the ...

View Sector

How to configure a Polycom conference phone for MiVoice Office

Network Requirements The following requirements must be met before the MiVoice Office can connect ...

View Sector

How to configure a SIP trunk on the MIVoice Office

Before trying to configure any SIP trunk the MiVoice Office needs to meet these requirements, if ...

View Sector

Dial Patterns on Xarios Phone Manager v2

The Xarios phone manager “connection settings” window provides a dial patterns tab for you to ...

View Sector

Xarios Phone Manager: How to create an instant message meeting

One of the most commonly used features of Xarios Phone Manager is being able to instantly message ...

View Sector

How to add a contact to the personal directory on Xarios Phone Manager

Being able to build up a list of contacts with a personal directory is an integral part of the ...

View Sector

Web and Mobile Portals on MiCollab Client

Web and Mobile Portals are a feature of MiCollab Client that provides remote access to a subset of ...

View Sector

Communication Management Features of the MiCollab Client

The MiCollab Client contains several features to enable you to manage your communications solution. ...

View Sector

View and Features of the MiCollab Client

The main window of the MiCollab Client shows a number of icons that give you access to different ...

View Sector

What is the button toolbar on Xarios phone manager

The “Button Toolbar” located in the Windows taskbar with a right-click of the phone manager icon, ...

View Sector

Xarios Phone Manager feature review: how to enable and disable do not disturb

Xarios phone manager allows you to apply or remove a DND status on devices using your DSS console ...

View Sector

How to change the layout of the Xarios Phone Manager DSS console

Phone manager allows you to alter the layout of the DSS console to suit your preference. DSS ...

View Sector

Xarios Phone Manager: Call Banner coloured status’

The status of the call can determine the colour of the banner. When the call is ringing at an ...

View Sector

Advanced connection settings on Xarios phone manager

Xarios phone manager has a centralised XML configuration file available for use. This is primarily ...

View Sector

Recordings On A Xarios Call Recorder

If you look at the recordings page on your Xarios call recorder, you will see a list of calls that ...

View Sector

Available features within Oak recordX filter recording window

Page Navigation The Navigation tool is situated at the bottom right hand of the page. To move ...

View Sector

RecordX Search Filters- Extension filtering and phone number filtering

Extension Filtering If you would like to select a specific extension, click onto the arrow facing ...

View Sector

OAISYS Active Directory For MiVoice Business

The active directory is offered at a single point of administration. It is effective for time ...

View Sector

OAISYS API Software For The MiVoice Office

OAISYS shows it’s open architecture through the numerous API’s built into its software which are ...

View Sector

Available features for Oaisys Talkument

What Talkument offers The OAISYS software, talkument voice documentation, enables a business ...

View Sector

What is Oaisys aurix speech search?

Aurix speech search is accustomed for the OAISYS talkument and tracer solutions. Aurix is the ...

View Sector

Active Directory on OAISYS tracer solution

The Active directory allows you to retrieve user account credentials and groups through OAISYS. The ...

View Sector

OAISYS API Intergrations for the MiVoice Office

The Application Programming Interface (API) is provided for free by OAISYS systems. The API is ...

View Sector

OAISYS Live Call/Auto Call Monitoring And Coaching

Live Calls With live call monitor enabled on your tracer you can monitor call activity in ...

View Sector

Oak Report default username and password

For all you forgetful Oak Report (AI Office, Report 09, ReportX) users out there we thought we’d ...

View Sector

Show your Call Statistics with Oak displayX

Oak have developed a range of specialist software for use within the office to help provide ...

View Sector

Oak Call Recording Review 2012

Most businesses cannot operate without call recording nowadays. The sheer value and protection of a ...

View Sector

How to Backup/Restore Oak Display Desktops

We recommend backing up everything on your computer network on a regular basis to ensure that ...

View Sector

What is the Oak reportX DataSet Client?

The reportX DataSet Client is a tool specifically created to assist Oak Technical Support in the ...

View Sector

Activating the Oak reportX Software

In order to use the Oak reportX, you will first have to license the Oak software. Licensing the Oak ...

View Sector

Database Configuration on Oak reportX

The Database Configuration option allows reportX users to quickly check the settings for a number ...

View Sector

Digit Translation on Oak reportX

When calls are made, an access code is normally given by the telephone system in the dialled number ...

View Sector

Oak recordX recording calls on demand

You will only be able to use this call recording facility if the call recording hardware is ...

View Sector

Using Call Processor on Oak reportX

The Call Processor is the means by which the ‘raw’ call data is processed into useable information ...

View Sector

How to configure the desktop display on Oak displayX

To view any statistics on your Oak wallboard your going to need set the status individuals panels ...

View Sector

Configuring a video panel on Oak displayX

One of the unique features of the Oak displayX wallboard is the ability to place video panels ...

View Sector

Configuring Telephone Lines on Oak reportX

Each phone line connection to the telephone system needs to be defined for costing and reporting ...

View Sector

Creating Custom Reports on Oak reportX

One of the most impressive features of the Oak reportX is the ability to create your own custom ...

View Sector

Filtering Reports on Oak reportX

When reviewing reports for call logs on the Oak reportX, users have the option to filter reports by ...

View Sector

Configuring DDI Numbers on Oak reportX

This facility allows the user to configure and organise company DDI numbers in exactly the same way ...

View Sector

Oak reportX Quick Launch

Quick Launch is installed as part of reportX suite and automatically detects all the Oak ...

View Sector

Mitel 5000 5.1 increases SIP Phone capabilities

Expanded SIP Phone Capability The 5.1 version expands the current SIP capabilities where a SIP ...

View Sector

Mitel Gigabit IP Phones released July 2012

The new Mitel Gigabit IP Telephones, 5320e, 5330e and 5340e are now supported with Mitel 5000 with ...

View Sector

Silent monitor calls on Mitel 5000

If you are authorised to silent monitor calls on Mitel 5000 dial 321 from the handset and enter the ...

View Sector

Mitel 5000 and Counterpath Bria SIP Soft phone now supported

In February 2012 Mitel released an official interoperability document for technicians to connect ...

View Sector

Mitel 5000 SMDR Output for Technicians & Developers

SMDR Socket Connection With the Mitel 5000 telephone system, you can directly access the Station ...

View Sector

Mitel 5000 Forward All Calls

To forward all calls on a Mitel 5000 telephone (and Inter-Tel 5000 and Axxess) dial 355 from the ...

View Sector

Mitel UC360 Collaboration Point Demo

View Mitels demonstration of the new Mitel UC360 Collaboration point. In this demonstration Mitel ...

View Sector

Mitel 5000: Tips for identifying line faults

Not all faults are easy to diagnose straight away and sometimes a bit of diagnostic work is ...

View Sector

Mitel Reduce price of 5330e and 5340e IP Phones

Mitel recently unveiled the release of the new Mitel 5330e and 5340e that were set to supersede the ...

View Sector

Mitel 5000: Scheduled Time-based Application Routing (STAR)

The Mitel 5000 offers a brilliant feature for creating automatic ring plans to vary the way your ...

View Sector

Mitel System Alarm #32! Help!

The Mitel System Alarm# 32 Insufficient Bandwidth is an alarm you may experience on your Mitel ...

View Sector

e or not to e? That is the question with the new Mitel IP Phones

As recently posted on the Denwa blog, Mitel have released their new ‘e series’ IP Phones which ...

View Sector

DHCP options for Mitel phones

Today, I have a quick tutorial on DHCP options for Mitel phone systems for you. I can hear the ...

View Sector

Using Mitel Personal Call Routing | Review and Guide

What is Personal Call Routing? On the Mitel 5000 you can enable Personal Call Routing on your phone ...

View Sector

Changing Mitel Auto Attendant Greetings

From time to time you may want to change your auto attendant greeting. This may be that your ...

View Sector

A short history quiz for Mitel 5000 enthusiasts

1. In what year was the Inter-Tel 5000 re-branded to the Mitel 5000 2. The 5000 superseded which ...

View Sector

Mitel 5000 Hunt Group Ring Types

The Mitel 5000 allows for two types of hunt groups to be used. These are UCD (Unified Call ...

View Sector

Mitel 5000 Hunt groups: Announcements, Overflows and Recalls

A great way of improving your customer experience on the Mitel 5000 is by using Announcement, ...

View Sector

Mitel 5000: cordless headset

A great accessory available for the Mitel 5330, 5330e, 5340, 5340e and 5360 IP phones is the ...

View Sector

Mitel 5000: 3 phone related flags we recommend changing

There are a lot of different settings you can change on the Mitel 5000. Mitel refer to these ...

View Sector

Mitel 5000: Quick and easy SIP trunk group templates

SIP telephony is quickly becoming a popular feature of business telephone set ups and the Mitel ...

View Sector

Mitel Analogue Trunks to support caller ID

Great news, Mitel have released a preview of the feature enhancements in version 6 (release 6) and ...

View Sector

Mitel LIM | Line Interface Module Review

Mitel’s Line Interface Module provides Teleworkers / Remote IP phones with Local Emergency Access ...

View Sector

Mitel 5000 Review | Conference Calls

In Mitel version 5.0 (released 2012) the traditional conferencing feature that has always been ...

View Sector

Mitel 5000 ‘Music on Hold’ enhancements released in 5.1

File Based Music on Hold (FB-MOH) Mitel’s File Based Music on Hold is being introduced as a new ...

View Sector

Agent Help – Mitel 5000

Agent Help – Feature code 375 The Agent Help feature allows an Mitel 5000 telephone user to request ...

View Sector

ACD Agent Wrap-Up Terminate 329 | Mitel 5000

When an ACD agent completes a call, no other ACD hunt group call will ring at the endpoint until ...

View Sector

Agent Login explained | Mitel 5000

The Mitel 5000 call centre phone system comes with built in ACD functionality for small to medium ...

View Sector

Mitel 3300 Voicemail flowchart

With a Mitel 3300 you can access your voice mail when you are out of the office as well as in the ...

View Sector

Mitel Customer Service Manager

There are many different call loggers available on the market, but for the Mitel 5000 and now 3300 ...

View Sector

Setting Date and Time on Mitel 5000

If you’re phone is set as an Administrator of the Mitel 5000 phone system it’s just as easy to ...

View Sector

Shutdown and Restart Mitel 5000 Phone System

From the LCD panel on the front, press the down arrow twice to navigate to the System menu. Press ...

View Sector

Mitel 5000 Remote Program feature

Just a small tip for remotely programming your Mitel phone’s forward state. From any phone on the ...

View Sector

Xarios Phone Manager Instant chat with Mitel 5000

If you have a Mitel 5000 phone system with version 3 Xarios Phone Manager then you’re in for a ...

View Sector

Denwa install Mitel 5000 HX in Dublin, Ireland with great results

Denwa have just recently completed a successful installation of a Mitel 5000 phone system in ...

View Sector

Mitel 5000: Remote IP phones & Firewall Ports

The beauty of owning an IP telephone system, particularly the Mitel 5000 (MiVoice Office 250), is ...

View Sector

Configuring Gamma SIP trunks with the Mitel 5000

Configuring your Mitel 5000 to work with a Gamma SIP trunk is quite straight forward. Firstly you ...

View Sector

Mitel 5000 Database Converter Utility

If you are going to perform a software upgrade on your Mitel 5000 you will need to convert your ...

View Sector

Mitel Call Logging Software

Mitel’s call logging software program is called ‘Reporter’ and comes as part of the Mitel Customer ...

View Sector

Mitel 5000 Licenses

There are many different licenses available for the Mitel 5000 to help users to add more extensions ...

View Sector

Mitel Customer Service Manager

There are many different call loggers available on the market, but for the Mitel 5000 and now 3300 ...

View Sector

Mitel IP Phones for 2013

If you are pondering Mitel IP Phones and need assistance in choosing the right model then take a ...

View Sector

RealViewer Basics, wallboard software for Mitel

Before you begin using the Mitel RealViewer product, you should understand these basic concepts ...

View Sector

Offline Licensing for Mitel CSM

There are times when Mitel CSM is installed onto a computer that doesn’t have Internet access. This ...

View Sector

Mitel phone, How to change your ring tone

Are you bored with the same ring tone day in day out? Here’s how to change the ring tone on your ...

View Sector

Mitel 5000 System Alarms explained

SYS ALARM #10 x(Extension number) OFF HOOK -This particular extension is off hook.  Find that ...

View Sector

Mitel 5000 Screen Popping

Xarios Phone Manager can allow for users to implement Mitel Screen Popping with their customer ...

View Sector

Mitel 5000 integrates with NetSuite CRM

Twice in two weeks I’ve met someone that uses NetSuite CRM and wants to integrate their phone ...

View Sector

Programming Speed Dials on a MiVoice Office 250

You can program System Speed Dial numbers on your MiVoice Office 250. You must have an extension ...

View Sector

Changing Do-Not-Disturb (DND) Messages on MiVoice Office 250

You can delete or change the default DND messages on your Mitel 5000 telephone system. An endpoint ...

View Sector

MiVoice Office 250 Alarm Codes

Understanding MiVoice Office 250 System Alarms The 5000′s system Alarm Reporting feature detects ...

View Sector

Mitel 5330 IP Phone Review

The Mitel 5330 IP Phone is great phone for business use. It comes with a full LCD display which is ...

View Sector

Changing Your Station Passcode on the Mitel IP Phone

Each Mitel IP Phone comes equipped with a default station passcode that may need to be entered ...

View Sector

Personalising your Mitel 5300 IP Phone

Any office space can be improved with a personal touch, be it family photographs or a mug in your ...

View Sector

Alarm Operation on the Mitel 5624 Wireless Handset

On your Mitel 5624 Wireless Handset, there is a button on the top of the handset that either ...

View Sector

CSM Call Segmentation, Advanced Call Reporting for Mitel

Mitel’s Customer Service Manager software suite is ideal for companies wanting to track the journey ...

View Sector

Mitel 5000 conquers Mitel 3300

t’s a topical discussion, which telephone system? Mitel 5000 or Mitel 3300 (Mitel Communications ...

View Sector

Solar engineers attain Mitel version 6 accreditation!

Just days after Mitel made public the new version 6 release of system Software for the 5000 ...

View Sector

Compatible SIP Providers for the MiVoice Office 250

SIP lines are increasing in popularity with the improvements of the country's Broadband speeds. ...

View Sector

Mitel CSM How to add a DDI range to Data Manager

Here's a quick way of adding a complete DDI range of numbers to Mitel CSM's Data Manager. If you're ...

View Sector

Placing Calls on Hold on the Mitel IP Phone

For those busy days when the calls are piling up, you may need to put callers on hold when dealing ...

View Sector

Changing your outbound DDI for MiVoice Office 250

When dialling out to your clients, you may want to show your own personal DDI (Direct Dial-In) to ...

View Sector

Using Reminder Messages on the Mitel IP Phone

Even the most switched-on individuals can forget things from time to time, especially on the more ...

View Sector

Mitel versus Broadsoft Cloud Telephony

Now I need to careful here, we are a Mitel reseller and we also provide Broadsoft based VoIP ...

View Sector

Troubleshooting errors on a Mitel Remote IP Phone

Below are a range of error messages that you may see appear on your phone or on the display of your ...

View Sector

What Is Mitels MiCollab Client?

MiCollab Client is an application that is installed on your computer. The software allows the user ...

View Sector

Accessing the Configuration Assistant on the Mitel IP Phone

The Configuration Assistant is a function of the Mitel IP Phone that provides voice guidance on ...

View Sector

Using Hot Desking on the Mitel IP Phone

Mitel’s IP Phone systems come equipped with the Hot Desking feature, which allows you to share ...

View Sector

Using the Conference Unit on the Mitel IP Phone

For those important conference calls, the 5310 IP Conference Unit (pictured below) can be used for ...

View Sector

Changing the Text Size on your Mitel 5300 IP Phone Display

Another feature of many that can be personalised on the IP Phone is the text size. The text size ...

View Sector

Mitel 5000 Default Password

It’s never straight forward to crack the password of a Mitel phone system, especially the 5000 ...

View Sector

Product Review: Mitel 5360 IP Phone

Next up in our Product Reviews is the Mitel 5360 IP Phone. Mitel is the preferred phone system and ...

View Sector

An Introduction to Mitel Reporter Pro

Reporter Pro is an application as part of Mitel’s Customer Service Manager. It is a Call Logging ...

View Sector

Mitel CSM Features, the wanted list

Calling Mitel CSM users and CallView fans, its time we expressed to Mitel how much we love the ...

View Sector

Push-to-Talk feature on a Mitel DECT Phone

The Push-to-Talk, or PTT function of the Mitel Wireless Handset enables a pre-defined group of ...

View Sector

Mitel Buys Aastra, for a cool £234m

Breaking news from the Denwa Blog, Mitel Networks to buy Aastra Technologies for £234 million.. ...

View Sector

Mitel Wireless Handset review: Messaging options

Messaging is an important part of any phone system, and you’ll need to know the ins and outs of the ...

View Sector

Default feature codes for the MiVoice Office 250

Each Mitel IP Phone on the MiVoice Office (Mitel 5000) platform comes equipped with a number of ...

View Sector

Settings Menu for Mitel DECT Handsets

Users of the Mitel 5624 Wireless Handset are able to modify certain settings of the handset to ...

View Sector

Sizing up the Mitel 5000 HX aka MiVoice Office 250?

What size and weight is the MiVoice Office 250, now known as the Mitel MiVoice Office? Dimensions ...

View Sector

Defining the Multi-function Button on a Mitel DECT Phone

The multi-function button is located on the top of the Mitel DECT Handset and can be used as a ...

View Sector

MiVoice Business Default IP Address settings

What is the default IP address of a Mitel 3300 ICP controller (MCD / MiVoice Business) when you get ...

View Sector

Mitel MiVoice Office 2014, whats on the roadmap?

After recently enjoying the Mitel UK ‘MiVoice Office 250’ update (previously Mitel 5000) and ...

View Sector

Configuring your Mitel Teleworker IP Phone

How To Configure Your Mitel Remote IP Phone: Once your IP Phone is installed, you can configure it ...

View Sector

How to configure SIP on the MiVoice Conference Phone

Utilising SIP on the Mitel UC360 could not be easier and usually takes a couple of minutes. But ...

View Sector

How to configure the network settings on a MiVoice Conference Unit

Customising network settings on the Mitel UC360 to suit the preferences of your business could not ...

View Sector

Configuring the dial plan settings on a MiVoice Conference Phone

Configuring the Dial Plan settings on the Mitel UC360 is a good way to speed up the time it takes ...

View Sector

Activiating door relay 332 on a MiVoice Office 250

The Mitel 5000 HX / MiVoice Office 250 phone system Activate Door Relay flag is located in: ...

View Sector

How to program your Mitel phone keys #397

Just a quick reminder for all you MiVoice Office 250 phone users out there! If you’re using a Mitel ...

View Sector

Configuring the RDP settings on the MiVoice Conference

For a faster integrated experience, Mitel UC360s RDP settings enable you to set a Preset Remote ...

View Sector

Understanding ARS on the MiVoice Office 250

What is Automatic Route Selection? The best way to describe ARS is to think of it as outbound call ...

View Sector

How to configure LDAP on the MiVoice Conference Unit

With the MiVoice Conference's LDAP Translation Plan feature, users can append dialling prefixes to ...

View Sector

Available call options for MiCollab Mobile Client

The call options below only function for calls that use your corporate telephone system. If you ...

View Sector

What options are available on MiCollab Mobile Client

The following options are available from the options menu of MiCollab Client when no call is in ...

View Sector

Contact Lookup Calls On MiCollab Mobile Client

Using Contacts Lookup To Make Calls You can insert numbers from your address book into the Mitel UC ...

View Sector

Cloning a Price book on Salesforce

If you ever want to create a price book that is very similar to another price book, you can clone ...

View Sector

Signing up for Google AdWords via salesforce

You can sign up for a Google AdWords account straight from Salesforce, if your company doesn’t ...

View Sector

How to clear filters in Salesforce

When you put advanced filters on your Cloud CRM reports, you can easily clear them to produce the ...

View Sector

Reassigning account ownership in Salesforce

After setting up a Cloud CRM account, you might need to give it somebody else. If you want to do ...

View Sector

Activating Chatter in Salesforce

Before you can use Chatter in Salesforce and on your Cloud CRM account, you must activate it. To ...

View Sector

Setting up a password on Salesforce

When you create your Cloud CRM account on Salesforce, you will need to provide login details. When ...

View Sector

How to clone a contact on Salesforce

If you need to add a contact that is similar to an existing contact already on your Cloud CRM ...

View Sector

How to clone a lead on Salesforce

If you work with a particular company a lot, and find yourself creating lots of similar leads for ...

View Sector

Updating Contact Fields on Salesforce

Over time, your contacts will eventually change certain details and you will need to modify the ...

View Sector